Deputy General Manager

Incipio Group; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare package

Free therapy through Self Space

Bonus 10% annually

Staff discounts on food and drink

Career development opportunities

Company events

Sick & compassionate pay

Incentive trips

Job summary

The 411 is a vibrant Incipio Group venue seeking a Deputy General Manager who loves building atmosphere and culture. You’ll work closely with the General Manager to lead the team, drive guest experience, and ensure safe, compliant operations across shifts.

You’ll be responsible for delivering exceptional service, managing KPIs, and coaching the team while embodying Incipio’s values and culture as the venue scales. This role blends leadership with hands-on hospitality oversight.

Qualifications

• Experience leading high-volume hospitality operations.
• Holder of a Personal License.
• Experience running shifts while prioritising guest experience.
• Strong communication and leadership skills.
• Knowledge of licensing laws and responsible service.
• Able to manage logistics and planning.

Responsibilities

• Own KPIs including financials, people, compliance and stock management with guest experience at the core.
• Lead shifts and manage atmosphere to standards.
• Develop team through clear feedback and career pathways.
• Promote training and daily/weekly checks to maintain best practices.
• Collaborate with GM, Head Chef and stakeholders to drive success.
• Ensure safety and licensing compliance at all times.

Skills

Leadership in high-volume ops

Personal license holder

Licensing laws knowledge

Logistics & planning

Strong communication

Job description

Incipio curates beautiful spaces with vibrant atmospheres for great times.

We’re looking for an exceptional Deputy General Manager with a genuine love for creating atmosphere and culture. If your dream role involves running a neighborhood spot by the day, hosting late night R&B sessions, and bringing people together over pizza and cocktails, then this is the venue for you.

At The 411, we’re about more than service, we curate experiences. You’ll be a natural host, confident leader, and culture driver who thrives on energy, music, late night hospitality done properly. Working closely with the General Manager, you’ll help shape the vibe, lead the team from the floor, and ensure every guest feels part of something special, while confidently overseeing licensing compliance, championing safety and responsible service, and maintaining the standards that keep the venue running seamlessly.

We Expect You To:

• Have pure passion for hospitality and giving guests a wonderful time.
• Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
• Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.
• Empower your team to develop through the career pathway, giving clear and example lead feedback.
• Obsess over service standards and deliver nothing short of excellence.
• Coach, mentor, and inspire with a big heart and a focus on people development.
• Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
• Ensure safety of your guests, your team, and your venue at all times.
• Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices.
• Adapt and evolve by embracing challenges and thrive in a changing environment.
• Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.
• Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You’ll Be:

• A proven leader with experience in high volume operations.
• A Personal License holder.
• Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority.
• Energetic, passionate, and resilient – in a new opening this is key to success.
• Have a structured mindset, setting clear expectations and empowering your team.
• Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success.
• Engaged in wider Incipio culture, living and breathing our values.
• Curiosity and courage – always questioning, improving, and innovating.
• Strong knowledge of licensing laws & running responsible shifts.
• Loves logistics, planning & commercially aware.
• Fun! Capable of integrating seamlessly into Incipio’s culture.

Benefits & Best Bits

• Healthcare Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards
• Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio
• Hugely exciting career development, with opportunities to grow and expand in this role as the business grows
• 10% Bonus capacity paid annually
• Company awards and events
• Sickness & Compassionate Pay
• Incentive trips (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• Incipio FC + Seasonal Socials
• 50% discount for food and drink in all our venues
• Length in service; earn additional holiday after 2 years continuous service

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!