Deputy General Manager

Harri; Farnham Road Heath; On-site; GBP 22,000 - 36,000; Full time

Benefits offered by this job

Salary up to £36,000 + share of Tronc

Flexible shifts

Meal discounts for you and guests

Hotel discounts

Development program

Lifestyle card discounts

Service awards

Birthday gift

Refer a friend incentives up to £1000

Job summary

The Lost Boy, a standout pub in Farnham, is seeking an experienced Deputy General Manager to work alongside our General Manager. You’ll help lead an exceptional team and uphold our reputation for great food, warm hospitality and memorable guest experiences.

Working closely with the GM, you’ll oversee guest journeys from booking to departure, lead on shift, and step in when the GM is away. This role offers a clear path to General Manager within Upham Inns.

Qualifications

• Solid experience in a similar role, with a proven track record of leading and delivering is essential.
• Restaurant/Hospitality experience is essential.
• a track record of leading teams to success
• Strong financial skills and be able to comfortably manage all audits and due diligence

Responsibilities

• Lead on shift and run the pub when the GM is away.
• Help manage guest journey from booking to goodbye.
• Support development of the team and uphold high standards of service.

Skills

Leadership

Hospitality experience

Financial management

Audits & due diligence

Job description

The Lost Boy is one of Farnham's standout pubs. It's full of character, surrounded by a thriving local community and known for great food, warm hospitality and memorable guest experiences. It's a pub with real personality and enormous potential.

We're looking for an experienced and passionate Deputy General Manager to work alongside our General Manager. You'll help lead an exceptional team and keep building The Lost Boy's reputation as one of the best places in Farnham to eat, drink and stay.

This is more than a supporting role. It's the chance to help run a business you can be proud of, and to take the next step towards becoming a General Manager yourself.

A job you can enjoy

Being a Deputy General Manager at Upham Inns is about making everyone feel welcome, guests and team alike.

Working closely with the General Manager, you'll help look after the whole guest journey, from the first booking to the final goodbye. You'll lead from the front on shift, run the pub with confidence when the GM is away, and help create a place where people feel instantly at home. That means seriously good food and expertly made drinks, served by a friendly, confident and knowledgeable team.

Whether guests are joining us for a quick drink after work, catching up with friends or celebrating a special family occasion, your role is to help make The Lost Boy their favourite escape.

You'll be free to bring your own ideas, energy and personality to the business. You'll have the backing of a supportive General Manager and an experienced, hands‑on operations team, along with the development you need to grow into a General Manager role.

What’s in it for you?

• Up to £36.000 per annum plus a share of Tronc (this can be up to £5000 per year)
• Flexible shift patterns
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card – which will provide you with instant access to over5,000 discountsacross all aspects of their lifestyle. With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money. The lifestyle card is a100% free benefitfor our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and Chef recruitment incentives of up to £1000

Deputy Manager Requirements:

• Solid experience in a similar role, with a proven track record of leading and delivering is essential
• Restaurant/Hospitality experience is essential
• a track record of leading teams to success
• Strong financial skills and be able to comfortably manage all audits and due diligence