Deputy Director Large Business Compliance

HM Revenue & Customs; Glasgow; On-site; GBP 81,000 - 95,000; Full time

Job summary

HM Revenue & Customs is seeking a Deputy Director Compliance to provide strategic leadership in managing relationships with large business customers. The successful candidate will oversee compliance strategies for significant tax operations while fostering an inclusive work environment. This role requires proven leadership in a complex compliance context and relevant professional qualifications.

Benefits

Civil Service Defined Benefit Pension scheme

25 days annual leave, increasing to 30 after 5 years

Paid privilege leave for King’s Birthday

Qualifications

• Recent experience in tax compliance or complex compliance-based environment.
• Proven ability to motivate and engage a workforce.
• Experience in formulating and implementing strategies.

Responsibilities

• Lead on complex tax issues and large scale national projects.
• Develop understanding of customer business drivers and risk attitudes.
• Lead communications involving HMRC specialists for effective outcomes.

Skills

Leadership

Collaboration

Influencing Skills

Customer Service Ethos

Education

Chartered Tax Adviser

Institute of Chartered Accountants qualifications (ICAEW, ICAS, CAI, CIPFA, ACCA)

Job description

Belfast, Edinburgh, Glasgow

Job Summary

As senior leaders in Large Business, Deputy Director Compliance (DDC) play a key role in leadership within the region. DDCs are peer led by the Regional Deputy Director, the successful candidate will provide technical, strategic and corporate leadership across the region, Large Business as a whole and the wider HMRC.

The role also involves effectively delivering the Large Business customer strategy by leading HMRC’s relationship with some of the UK’s largest and most sophisticated business customers who are prominent, household names. This responsibility spans across all taxes and duties ensuring that the right amount is paid at the right time. Our DDCs lead all aspects of the department’s interaction with these customers significant UK operations, their very large tax/duties payments, large multi-national aspects, frequent politically sensitive issues and frequent large-scale mergers and acquisitions. As well as working with individual businesses, our DDCs are also responsible for leading significant national projects that cover a large number of customers across multi-layered customer groups, or specific risk themes.

Job Description

Key Responsibilities

• Develop a deep understanding of customers and their business drivers, including attitudes to risk and compliance, influencing their thinking and approach to tax.
• Discuss, explore and resolve conceptual tax/tax planning issues; identifying and resolving any differences of the risk view between the business and HMRC, encouraging a ‘low risk’ approach.
• Carefully lead complex, sensitive and potentially challenging reputational issues. Lead large scale national projects across customer groups, sectors or risk themes to deliver great compliance outcomes.
• Ringmaster communications and interventions, including appropriately involving HMRC’s specialists, ensuring successful delivery of outcomes.
• Active membership of the regional senior leadership team supporting performance delivery and creation of an inclusive, diverse and professional culture.
• Role model Our Commitments and live HMRC’s values to make Large Business a great place to work and feel confident we’re doing the best for our customers.
• Ensure CPD is up to date and share expertise with HMRC colleagues.
  
  

Key Responsibilities

• Develop a deep understanding of customers and their business drivers, including attitudes to risk and compliance, influencing their thinking and approach to tax.
• Discuss, explore and resolve conceptual tax/tax planning issues; identifying and resolving any differences of the risk view between the business and HMRC, encouraging a ‘low risk’ approach.
• Carefully lead complex, sensitive and potentially challenging reputational issues. Lead large scale national projects across customer groups, sectors or risk themes to deliver great compliance outcomes.
• Ringmaster communications and interventions, including appropriately involving HMRC’s specialists, ensuring successful delivery of outcomes.
• Active membership of the regional senior leadership team supporting performance delivery and creation of an inclusive, diverse and professional culture.
• Role model Our Commitments and live HMRC’s values to make Large Business a great place to work and feel confident we’re doing the best for our customers.
• Ensure CPD is up to date and share expertise with HMRC colleagues.
  
  

Person specification

The successful candidate will have recent experience of complex tax compliance or working in a complex compliance-based environment.

Essential Criteria

• Experience of providing visible leadership to support long term strategies, with a proven ability to develop a motivated, engaged and robust workforce and a dedication to diversity and inclusion.
• Experience of formulating, leading and implementing strategies, policies and programmes which cross service or professional boundaries.
• Able to handle effective relationships with internal and external stakeholders at senior level, strong collaboration and influencing skills to build an effective network of key partners quickly.
• Strong customer service ethos and focus on delivery with the ability to respond quickly to changing circumstances and tight timescales as priorities evolve and advance.
  
  

Essential Qualifications

• Core Professional Training or be 'Fully Trained' Inspectors or Chartered Tax Adviser, AIIT (Including Paper 4*) or CCAB or a Consultative Committee of Accountancy Bodies membership qualification e.g. Institute of Chartered Accountants of England & Wales (ICAEW), Institute of Chartered Accountants in Scotland (ICAS), Chartered Accountants Ireland (CAI) Chartered Institute of Public Finance Accountancy (CIPFA) or, Association of Chartered Certified Accountants (ACCA)
• Tax professional learning and CPD – ensuring up to date and share expertise with HMRC colleagues
  
  

Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Pension

Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.

When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.

Please visit Civil Service Pension Scheme for more information.

Annual Leave and Bank Holiday Allowance

25 days annual leave, increasing to 30 days after 5 years’ service (allowance pro-rata for part-time colleagues).

This is complemented by one days paid privilege leave to mark the King’s Birthday and is in addition to your public holidays.

Equality, Diversity & Inclusion

The Civil Service values and supports all its employees.

At HMRC we want to create great places to work that are welcoming to all – where there is a strong sense of belonging and community.

Our HMRC equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.

Selection process details

Shortlist

The panel will assess the evidence provided in your CV. Candidates whose applications best meet the essential criteria will be selected for interview.

HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confidence Scheme who successfully meet the minimum selection criteria outlined in the person specification.

Interview

You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).

Interviews are expected to take place virtually via Microsoft Teams.

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Sarah Hawes
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/