Deputy Charity Shop Manager

YORKSHIRE CANCER RESEARCH; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established charity is seeking a Deputy Shop Manager to lead a dedicated team in Castleford. This role focuses on fundraising, providing exceptional customer service, and ensuring the shop operates efficiently. You'll be at the forefront of making a difference in the Yorkshire community, working closely with volunteers and supporting the Shop Manager in maximizing income. With a range of benefits and a commitment to flexible working, this is a fantastic opportunity for someone passionate about making a positive impact. If you thrive in a dynamic environment and are ready to take on a rewarding challenge, we want to hear from you.

Benefits

Enhanced pension scheme

25 days annual leave plus Bank Holidays

Flexible working arrangements

Private medical insurance

Enhanced maternity leave

Career progression opportunities

Learning and development initiatives

Wellbeing initiatives

Free onsite parking

Qualifications

• Experience in managing people and volunteers, including recruitment.
• Highly organized with strong time management skills.

Responsibilities

• Lead a team of volunteers to raise funds for the charity.
• Provide excellent customer service and manage shop operations.

Skills

Team Management

Customer Service

Time Management

Organizational Skills

Initiative

Resilience

Job description

Deputy Shop Manager

Castleford, West Yorkshire

We are committed to paying the Real Living Wage.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As Deputy Shop Manager at our shop in Castleford, you will lead a team of volunteers to raise funds to invest in achieving the charity’s goal to save lives in Yorkshire and portray the charity as a professional, credible brand which acts with integrity. You will also provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire.

Specifically, you will:

• Play an active part in running our shop in Castleford, supporting the Shop Manager in implementing processes and ways of working.
• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.
• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.
• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment.
• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).
• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

About You

To be considered for this role, you will need:

To have experience of managing people and/or volunteers including recruitment and development.

• To be highly organised with good time management skills.
• To be able to prioritise workload and meet deadlines.
• To be able to use own initiative.
• To be resilient and adaptable to change.
• To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.
• A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings.
• A willingness and ability to safely lone work.
• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
• A check on your employment history, by seeking two references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• A DBS check at basic level

Please note, this role is not eligible for a visa sponsorship.

Application

To apply please click on the 'Apply now' button below and upload a copy of your CV and cover letter. The closing date for applications is21 May 2025. Please read ourprivacy noticebefore applying.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.