Deputy Catering Manager

Gather + Gather; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Personal Development

Life Assurance

Pension Scheme

Holiday Allowance

Healthcare App

Eye Care

Wellbeing Strategy

Family Friendly

Social Events

Holiday Purchase

Volunteering Days

Professional Subscriptions

Recognition Schemes

Long Service Awards

Discount Vouchers

Job summary

Gather and Gather is recruiting a Deputy Catering Manager to join our team at University of London, Connaught Hall, London. This role oversees client-focused food service, briefs Front of House and kitchen staff, monitors quality, and drives service improvements to meet the client's high standards.

Working Mon-Fri, 40 hours per week, with 8-hour shifts between 7am and 8pm, the position carries 7.3 weeks of annual leave. Salary is £39,000 per annum.

Qualifications

• Experience in catering management or supervisory roles is advantageous.
• Strong leadership and communication skills.
• Customer-focused with ability to drive service excellence.

Responsibilities

• Ensure client expectations of food and service are consistently delivered.
• Brief staff on food and service standards to ensure high-quality service.
• Monitor service and food quality on site and provide feedback to chefs and service team.
• Suggest innovations in food and service to develop the business at the site.
• Develop and sustain good working relationships with the client.
• Act as the reference for client comments in CM absence and take necessary action.
• Capture customer feedback to improve offerings.
• Help site achieve financial targets in line with the budget.
• Understand financial controls and use data to measure performance.
• Prepare monthly financial reports for Operations Directors.
• Ensure staff follow CH&CO standards on health, hygiene, quality and safety.
• Provide induction and on-the-job training for Front of House staff.
• Report staff absence/timekeeping to CM and relevant departments.
• Provide feedback and coaching to staff on CH&CO standards.

Job description

Great food in the workplace isn’t simply about fuel.It’s about increasing productivity and improving performance; it’s about happy, motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together.

We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.

Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.

Come and join our award-winning teams – we are currently recruiting for a Deputy Catering Manager to join our team at University of London.

Location: University of London, Connaught Hall, 36-45 Tavistock Square, London, WC1H 9EX

Rate of Pay: £39,000 per annum

Working Pattern: Predominately Monday - Friday, 40 hours per week, 8 hour shifts between 7am - 8pm, 7.3 weeks annual leave per year

Key Responsibilities

• Ensure that the client expectations of food and food service are consistently delivered.


• Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.


• Continually monitor the service and food provided in the site, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.


• Proactively make suggestions to CM regarding innovation in food and food service to develop the business at the relevant site.


• Develop and sustain good working relationships with the client at the relevant site.


• In the absence of the CM act as the first point of reference for all client comments and concerns and take any necessary action.


• Actively gain customer feedback and to use the information to improve the offering at any given business.


• Working with the CM ensure the site achieves the financial targets agreed with the client in line with the budget.


• Understand and interpret the relevant financial control systems and use the information to measure performance and work with the CM to achieve all financial targets.


• In the absence of the CM prepare, produce and present a monthly financial report for the Operations Directors detailing financial performance, activity and plans for the relevant site and outlining any necessary action that has been taken.


• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.


• Provide effective day-to-day performance management to all Front of House staff at the site.


• As directed by the CM provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations.


• Report staff absence, timekeeping, sickness to CM and where necessary provide the information to the relevant department.


• Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.

What\u2019s in it for you?

Working with Gather and Gather has its perks! People are at the heart of everything we do, so we\u2019ve developed a range of benefits to keep you happy.

• Personal Development and Training opportunities


• Life assurance scheme


• Pension scheme


• Holiday allowance


• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion


• Eye care


• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance


• Family friendly support


• Regular social events and communication with our leaders


• A holiday purchase scheme


• Volunteering days


• Professional subscriptions


• Recognition schemes and people awards


• Long service awards


• Access to some great high street discount vouchers