Deputy Care Operations Manager

Secure Care UK - Bases; Bristol; On-site; GBP 33,000 - 40,000; Full time

Job summary

A leading patient transport company seeks a Mental Health Transport Assistant to facilitate patient care and support team management. This full-time role, requiring a UK Manual Driving License and healthcare experience, offers a competitive salary along with training opportunities and various employee benefits.

Benefits

Company pension

Cycle to work scheme

Health Care Cash plan

Employee Assistance Programme

Qualifications

• Previous healthcare experience essential.
• Full UK Manual Driving License required.
• Enhanced DBS certificate preferred.

Responsibilities

• Deliver high standards of patient transition care.
• Manage recruitment, development, and retention of the team.
• Enforce health & safety standards and compliance.

Skills

Communication

Teamwork

Adaptability

Education

NVQs in Patient Care

Job description

Social network you want to login/join with:

• Full UK Manual Driving License (Required)
• Enhanced DBS certificate within the last 3 years (preferred)

BENEFITS:

• Company pension
• Cycle to work scheme
• Refer a friend scheme
• Health Care Cash plan upon successful completion of 6 months probationary period
• Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide.
  

WHY THIS JOB EXISTS:

To deliver high standards of patient transition care using responsible business practices within a healthcare environment. To support with the management and motivation of a developing team.

MAIN RESPONSIBILITIES AND ACCOUNTABILITIES:

· Enforce all aspects of health & safety, monitoring standards on a daily basis to ensure compliance with legislation.

· Act as a role model for quality patient care, the Company values, competencies, policies and procedures on all occasions.

· Be the custodian of the Code of Conduct instilling professional behaviour within the team.

· Monitor the standards of patient care for the team to nurture a learning culture and provide creative solutions to facilitate continual improvement.

· Coordinate the recruitment, induction, development and retention of the team.

· Motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking and coaching.

· Observe and identify potential development areas within the team’s performance and ensure they have the skill and motivation to achieve their objectives and business goals alongside managing poor performance for improvement.

· Manage the accurate implementation of electronic systems for capturing required data, review and resolve issues in a timely manner.

· Balance professional administration duties with the needs of the team when transitioning patients on duty.

· Take accountability for own continual professional development and reflective practice for learning.

· Achieve business KPI’s, goals and objectives.

· Ensure all vehicle standards are maintained to the highest level achievable.

· Respond positively to change by supporting and delivering Company new initiatives.

· Manage rotas effectively to optimise productivity and efficiency balancing the high standards of care for patients.

· Utilise available reports and data to make commercial and effective decisions in a fair and equitable manner – including timesheet approval.

· Provide support for teams when on call.

· Assume the role of business development as required ensuring all opportunities are maximised through networking and relationship building with clients and partners.

· Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.

· Collaborate respectfully with Company departments to facilitate deployments, audits, checks and standard operating procedures for effective implementation and maintenance.

· Ensure all work activities for the teams are in line with legislation.

· Any other reasonable duties as assigned.

SECURE CARE COMPETENCY PROFILE

Safety First Level 3

Emotionally Intelligent Level 3

Commerciality Level 3

Unifying Level 3

Rational Level 3

Our core team competencies:

Accountability Level 4

KEY INDICATORS TO ASSESS DEVELOPMENT TO LINE MANAGER:

• Encourage teamwork and best practice across all bases.
• Support with succession.
• Start to perform duties as required by the next level.
• Demonstrates commerciality.
  

BACKGROUND & EXPERIENCE:

• Previous healthcare and driving experience essential.
  
• Ability to adapt positively to change.
• Able to communicate core competencies and demonstrate them as a role model for the team.

In return, we offer:

Full Training:Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid.NVQs available

• Company pension
• Refer a friend scheme
• Health Care Cash plan upon successful completion of 6 months probationary period
• Employee Assistance Programme

Mental Health Transport Assistant: Fulltime 46.25 hours contract-Worked on a 4 on 4 off rolling shift pattern, alternating between 4 days and 4 nights.

Due to the nature of the Business and Client requirements, we reserve the right to change the working times with reasonable notice. At times flexibility will be needed due to the care provisions for patients which may result in over-runs or the need to reduce hours depending on work levels.

This contract is paid ata blended rate of £14.09 p/h (Day, Night and Weekend Shifts).Annual Remuneration to start from £33,896.20 based on expected hours.

• Over-runs paid at £22p/h
• Enhanced pay of £1.20 extra per hour for work at a Mental Health place of safety and bed watch activities, supporting ward staff.
• Shift pay enhancements are also available for some call-in or overtime shifts,additional £1.75p/h.Further information will be discussed during the interview proces