Deputy Boutique Manager - Selfridges

Van Cleef & Arpels; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A luxury retail brand located in Greater London seeks a dedicated Manager to drive business growth and client portfolio development. This role involves training team members, nurturing client relationships, and implementing effective client loyalty strategies. The ideal candidate will possess a strong sales acumen and a passion for the brand's image. You will be vital in collaborating with various teams to enhance performance and ensure the boutique meets its growth objectives.

Qualifications

• Proven ability to develop and manage a personal client portfolio.
• Experience in training and developing team members.
• Strong understanding of retail performance metrics.

Responsibilities

• Develop business and client portfolio for the boutique.
• Increase turnover by nurturing existing clients and securing new ones.
• Implement growth strategy aligned with market objectives.

Skills

Client development strategies

Business growth

Sales expertise

Team mentoring

CRM management

Job description

Are you a good match?

The Manager is an active contributor to the growth of the business and development of the sales team. They report to the Boutique Manager.

Offer own expertise, knowledge and capabilities to or serve team members

Set high expectation for the teams

Train others and develop team members for future Maison's needs

Be eager to learn new competencies, capabilities and knowledge

What are we expecting from you?

The Manager is primarily responsible for developing the business and client portfolio of the boutique. The main responsibility is to increase turnover in the boutique by developing existing clients and securing new ones. They develop and implement programs and action plans to generate business for the boutique, aligned with the Maison’s image. They are also responsible for the elaboration, implementation, optimisation and monitoring of the boutique’s growth strategy, aligned with market and HQ objectives, whilst supporting the daily retail business in line with the Boutique management team. Finally, they support the team by working cross-functionally to ensure other team members' development action plans are implemented, and by contributing to trainings and sharing best practices.

Client Base Expansion and Sales…

Develop, nurture, and grow personal client portfolio and long-term client strategy with new and existing clients.

Devise unique and differentiating ways to treat and develop client loyalty, aligned with the CRM boutique management teams

Propose actions and identify opportunities to recruit new HJ clients, identify targets to be approached and implement action plans

Initiate partnerships and participate in events in order to help designated sales associates recruit new HJ clients and increase performance with existing clients

Make regular proposals to improve the efficiency and quality of HJ clienteling actions, and actively participate in their implementation

Work with the CRM Manager to consolidate client lists to invite clients to regional and international events

Prepare and mentor designated SAs before client events (invitation timeline and follow-up, CP Tray strategy review, negotiation training, client experiences)

Brand Ambassador…

Uphold Van Cleef & Arpels’ image by maintaining a professional demeanour at all times and ensuring the Maison standards are observed

Ensure boutique floor presence to capture and develop new clients, and as an ambassador key reference person / mentor for the team

Actively support the team with advice and guidance on individual initiatives, and by sharing best practices

Actively work with the regional team to share insights and information to support performance

Collaborate with marketing teams to identify stock opportunities

Support of Bond Street's Client Base…

Dissemination of the sales expertise to all the Sales Associates to improve performance and increase the number of local clients

Identity potential SA’s and support with the Boutiques Strategy for both client development and team development

Monitor competitors actions and performance and share relevant information to help development performance for Bond Street

Follow Sales Commitments conversion in deposits and invoicing

Facilitate the roll out of the client treatment guidelines at the boutique level and share ideas with market specialists

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

The recruitment process...

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.