Deputy Boutique Manager - Birmingham

TAG Heuer; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in luxury retail is seeking a Deputy Boutique Manager to drive sales and lead a high-performing team in Birmingham. This role involves motivating staff, enhancing customer experience, and analyzing sales performance to identify growth opportunities. You will embody the brand's values and ensure operational excellence while fostering a positive work environment. If you are passionate about luxury retail and possess strong leadership skills, this is your chance to make a significant impact in a dynamic boutique setting.

Qualifications

• Proven management experience in luxury retail is essential.
• Strong selling skills and mastery of sales KPIs required.

Responsibilities

• Lead the boutique team to achieve sales goals and enhance client experience.
• Ensure operational excellence and compliance with internal guidelines.

Skills

Management experience in luxury retail

Selling skills

Sales KPIs mastery

Client-centric mindset

Excellent communication skills

Team leadership

Agility in fast-paced environments

Job description

Join to apply for the Deputy Boutique Manager - Birmingham role at TAG Heuer

MAIN MISSIONS:

A TAG HEUER DEPUTY BOUTIQUE MANAGER IS…

A PERFORMANCE-DRIVEN SALES EXPERT

• Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective.
• Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing.
• Stays updated on the watch industry as well as on local/market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market.
• Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager.

Job Responsibilities

A TEAM LEADER

• Ensures team’s motivation and cohesion to reach the Boutique’s goals.
• Acts as a point of contact for both teams and boutique/Market management, and as a privileged interface between both when necessary.
• Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles.
• Promotes a positive, inclusive, and supportive work environment in line with group’s values.
• Contributes to the successful onboarding of newcomers.
• Acts as Team leader in the absence of the Boutique Manager.

A TAG HEUER AMBASSADOR

• Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence.
• Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
• Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines.

A CLIENT DEVELOPMENT SPECIALIST

• Leads the team to develop long-term relationships with clients.
• Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…).
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business.
• Plans and participates to events in line with brand strategy and guidelines.

AN OPERATIONS EXCELLENCE SUPERVISOR

• Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy.
• Ensures compliance with internal control policies.
• Supervises the store expenses and maintenance.
• Shows proactivity to challenge and improve processes.

Profile

HARD SKILLS

• Management experience in a luxury retail environment.
• Mastery of selling skills.
• Mastery of sales KPIs.
• Knowledge of Brand DNA & history.
• Knowledge of Brand Collections.

SOFT SKILLS

• Creative business driver, results-oriented.
• Client-centric mindset, focused on recruiting new clients and growing the active client base.
• Excellent interpersonal and communication skills.
• Able to effectively lead a team, able to coach and develop a high-performing team.
• Agile manager, able to multi-task in a fast-paced environment.
• Flexibility, fast learner.
• Autonomy, sense of ownership.
• Pragmatism and resilience.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail Luxury Goods and Jewelry