Deputy Accommodation Manager

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading university in London is seeking a Deputy Accommodation Manager to oversee the Front of House team, ensuring excellent service and safety for residents. The role involves supervising staff, managing budgets, and liaising with various departments. Ideal candidates will have strong customer service skills, experience in team management, and a good understanding of Health and Safety legislation. This position offers a supportive environment with numerous benefits, including generous holiday allowances and a pension scheme.

Benefits

41 days holiday

Annual leave purchase scheme

Defined benefit pension scheme

Cycle to work scheme

Relocation scheme

Enhanced maternity and paternity pay

Employee assistance program

Qualifications

• Experience in team supervision or customer-facing environment.
• Strong knowledge of Health and Safety legislation.
• Proficiency in managing costs and budgets.

Responsibilities

• Ensure safety and wellbeing of students and staff.
• Supervise Accommodation Advisors and manage their development.
• Oversee high-quality service and maintain FM standards.

Skills

Customer Service

Communication

Team Supervision

Health and Safety

Financial Awareness

Tools

MS Office

Job description

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Deputy Accommodation Manager

As a Deputy Accommodation Manager, you will be part of the UCL Accommodation management team and contribute to developing a high-performing, positive Front of House Accommodation team.

Your responsibilities include ensuring the safety and wellbeing of students, employees, visitors, and contractors within our properties. You will oversee and deliver high-quality, responsive service to residents and proactively maintain the high FM standards of our properties.

The role involves supporting open days, intake days, and departures, assisting visitors, students, and external contacts, and maintaining excellent customer service. You will liaise with departments across UCL, including Marketing, Communication, Student Experience, and Estates Maintenance.

You will supervise a team of Accommodation Advisors, managing their development needs, conducting 1-to-1 meetings, and overseeing performance. Planning resource levels, including staff rotas, holidays, and recruitment, is also part of your duties.

This position involves floating between the four key areas of Student Accommodation, primarily based in the King's Cross/Angel area.

Please note that this role is open only to current UCL staff.

About you

To succeed, you should have experience in team supervision or a customer-facing environment, including performance management, coaching, or mentoring. You need strong knowledge of Health and Safety legislation, financial awareness, and experience managing costs and budgets. Computer literacy and proficiency in MS Office are essential.

You should be a motivator, capable of encouraging excellent customer service, with strong communication skills and a calm approach to handling complaints. A positive, collegiate attitude, adaptability, attention to detail, and willingness to undertake challenging tasks are important qualities.

What we offer

We offer exciting opportunities and benefits, including:

• 41 days holiday (27 days annual leave, 8 bank holidays, 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Relocation scheme for eligible posts
• Enhanced maternity, paternity, and adoption pay
• Employee assistance program: Staff Support Service