Assistant Accommodation Manager

TN United Kingdom; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Assistant Accommodation Manager, um ein sicheres und unterstützendes Umfeld für Studierende zu gewährleisten. In dieser Rolle sind Sie verantwortlich für die Bereitstellung exzellenten Kundenservices, die Überwachung der Einhaltung von Vorschriften sowie die Unterstützung und Entwicklung von Mitarbeitern. Mit einem attraktiven Gehalt und zahlreichen Vorteilen, einschließlich großzügiger Urlaubsregelungen und einer betrieblichen Altersvorsorge, bietet diese Position die Möglichkeit, in einem dynamischen Team zu wachsen und sich weiterzuentwickeln. Wenn Sie leidenschaftlich daran interessiert sind, das Leben von Studierenden zu verbessern, ist dies die perfekte Gelegenheit für Sie.

Benefits

25 Tage Urlaub, steigend auf 30 Tage

Pensionskasse mit Arbeitgeberbeiträgen

Lebensversicherung

Mitarbeiterhilfe- und Wellnessprogramme

Fahrrad zur Arbeit-Schema

Qualifications

• Erfahrung im Kundenservice ist unerlässlich.
• Erfahrung in der Mitarbeiterführung und Motivation.

Responsibilities

• Bereitstellung von Kundenservice am Empfang und positive erste Eindrücke schaffen.
• Überwachung der allgemeinen Assistenten und Förderung der Mitarbeiterentwicklung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Mitarbeiterführung

Microsoft Office

Problemlösungsfähigkeiten

Administrative Fähigkeiten

Education

Level 3 Qualifikation in Betriebswirtschaft oder Kundenservice

Job description

Job Title: Assistant Accommodation Manager

Sanctuary Students provides safe and secure accommodation to thousands of students across the UK. Our dedicated staff help students with their daily needs, and we are looking for an Assistant Accommodation Manager to join our team at Dinwiddy House, London, N1.

Location: Dinwiddy House, London, N1

Hours: 35 hours per week

Role Overview

The Assistant Accommodation Manager will ensure exceptional customer service, handle escalations, and maintain a Health and Safety compliant environment. The role offers opportunities for training and career development in a challenging and rewarding environment.

Key Responsibilities

1. Providing customer service at reception, welcoming customers, and creating a positive first impression.
2. Reporting maintenance issues and liaising with relevant teams to ensure repairs are completed and residents are informed.
3. Collecting rent and monitoring the debtor list.
4. Ensuring compliance checks are completed in accordance with legislation and policies.
5. Supervising General Assistants, providing guidance, support, and promoting staff development.
6. Developing and maintaining excellent relationships with internal and external customers.

Skills and Experience

• Experience in a customer service role is essential.
• Level 3 qualification or equivalent in business administration or customer service is desirable.
• Excellent communication and customer service skills.
• Experience in managing staff, with the ability to lead, motivate, and mentor.
• Proven administrative skills and problem-solving abilities.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Why Work for Us?

Sanctuary Students manages accommodation for over 11,500 students across the UK. We partner with universities to provide cost-effective facilities management and support services, including purpose-built student accommodation in major UK cities.

We offer an attractive employment package that supports your wellbeing and allows you to tailor your benefits, including:

• Salary: £30,349 rising to £31,946 after 12 months, subject to performance.
• 25 days leave, rising to 30 days plus public holidays.
• Pension scheme with employer contributions.
• Life Assurance.
• Employee Assistance and Wellbeing programs.
• Cycle to Work scheme and voluntary health plans.

Additional Information

Job Reference: 224180

Applicants must have the right to work in the UK. Internal applicants should use their internal careers account. We reserve the right to withdraw this advertisement at any time. Early application is encouraged.

Our Commitment to Diversity

We value diversity and inclusion, and we encourage applications from all backgrounds. We are committed to making reasonable adjustments throughout the application process in line with our Disability Confident employer status. Sanctuary Group promotes equality and works closely with the Home Office to prevent illegal working. Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.