Depot Operations Support Assistant

InPost Ltd.; Carlisle; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Life Insurance

Cycle2Work

Employee Assistance Program

Job summary

InPost Ltd. Carlisle is seeking a Depot Operations Support Assistant to join our high-energy Carlisle depot. You’ll work Tue-Sat, 13:00–21:00, helping coordinate daily parcel activities, provide exceptional customer care, and handle administration to keep the operation running smoothly.

You’ll use Microsoft Office, communicate effectively, and support driver de-briefs, data entry, and ad hoc tasks while upholding safety standards. Prior logistics exposure helps; Microlise knowledge is a bonus.

Qualifications

• Proficient knowledge of Microsoft Office (word processing and spreadsheets).
• Customer service oriented with good written and verbal communication.
• Experience in transport or logistics is valued; Microlise experience is a bonus.
• Ability to work under pressure, be accurate and timely.
• Team player with the ability to communicate at all levels.
• Right to work in the UK.

Responsibilities

• Coordinate daily parcel activities and depot operations with the team.
• Conduct driver de-briefs and set performance targets.
• Be the main point of contact for drivers and handle queries.
• Maintain health and safety standards in the depot.
• Handle customer enquiries and procurement needs.
• Input data and perform general administrative duties.
• Provide timely, accurate information weekly and monthly.
• Investigate customer queries and drive KPIs.

Skills

Customer Service

Communication

Team player

Problem Solving

Time management

Accuracy

Work under pressure

Ability to communicate at all levels

Tools

Microsoft Office

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Depot Operations Support Assistant to join our Carlisle team!We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

About the role:

Depot Operations Support Assistant - InPost Distribution Carlisle depot

Are you ready to be at the heart of a fast-paced, dynamic parcel operation? Join InPost Distribution as a Depot Operations Support team member and play a pivotal role in ensuring smooth daily parcel activities, exceptional customer care, and seamless administration in our bustling Carlisle depot!

Location:

Inpost, Unit D Kings Drive, Kingmoor Park South, Carlisle, CA6 4RD

Shift Pattern:

TUESDAY - SATURDAY

Hours:

13.00pm -21.00pm

Salary:

£29,000 - £32,000p/a (depending upon experience)

What you’ll be doing:

• Working closely with the other members of the Team in order to fully understand Customer and Suppliers requirements and expectations.
• Conduct thorough driver de-briefs, setting ambitious performance targets that motivate continuous improvement and uphold our high operational standards.
• Serve as the primary point of contact for drivers, handling de-briefs and all queries with professionalism and responsiveness, while ensuring feedback is effectively shared to drive key performance goals.
• Champion Health & Safety excellence, maintaining a secure and compliant working environment at all times.
• Dealing with customer enquiries
• Deal with any procurement needs.
• Data inputting
• Provide timely, quality, and accurate information, (Weekly/Monthly)
• General administration duties
• Support with any other “ad hoc” administrative tasks
• Investigate and conclude customer queries.

What we need from you:

• Proficient knowledge of Microsoft office, particularly words processing and spreadsheet skills
• ‘Customer Service’ oriented
• Previous experience within a transport or logistics environment is highly valued, providing a solid foundation for success in this role.
• Experience with transport management systems such as Microlise is highly advantageous, though not essential — we welcome candidates eager to learn and adapt.
• Good written and verbal communication skills
• Able to work under pressure.
• Team player
• Problem Solving
• Excellent time-management skills
• Ability to communicate effectively at all levels.
• Accuracy
• Right to work in the UK

We love to reward our people for the great work they do:

• Build a secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Stay active with our Cycle2Work scheme
• Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.