Deployment Manager

Acrelec UK Limited; Hemel Hempstead; On-site; GBP 32,000 - 52,000; Full time

Job summary

Acrelec UK Ltd. and Odema LTD are part of a global technology company delivering digital transformation solutions for QSR, Hospitality and Retail.

The role focuses on tracking and coordinating deployment plans to ensure timely, accurate store installations that meet customer expectations. You will manage multiple deployments concurrently, work to tight deadlines, and support the Deployment Team Manager and operations team across related activities.

Qualifications

• Experience in a customer-facing role servicing multiple clients or stakeholders.
• Proven track record delivering deployments in a fast-paced environment.
• Strong customer service ethic and excellent organisation skills.
• Experience coordinating time-critical activities alongside daily tasks.
• Excellent written and verbal communication skills.

Responsibilities

• Track and coordinate customer deployment plans (50–500 sites).
• Ensure installations are completed on time and meet customer expectations.
• Work on multiple projects concurrently with strict deadlines.
• Support Deployment Team Manager and wider operations team as needed.

Skills

Attention to detail

Highly organised

Customer-facing

Multitasking

Excellent communication

Calm under pressure

Prioritisation

Excel proficiency

Tools

Excel

POS/EPOS systems

Job description

Acrelec UK & Odema LTD are part of a global technology company focused on digital transformation solutions to help deliver innovative resolutions for Quick Service Restaurants (QSR), Hospitality and Retail Verticals. For over 20 years we have worked in partnership with some of the world’s largest companies.

As a key member of the UK Operations team, you will be responsible for tracking and co‑ordinating a number of Acrelec’s customer deployment plans (customers typically deploying between 50 – 500 sites over several months) with the core objective of ensuring that every single store installation is completed on time and in line with the customer’s expectations.

This role will see you working on multiple projects concurrently and to strict deadlines in line with customer expectations, all whilst ensuring adherence to our internal and customer facing processes and guidelines.

In addition, you will have the opportunity to support the Deployment Team Manager and wider operational team on a variety of related activities.

Essential Skills

• Attention to detail and a highly organised and proactive nature.
• Experience of working in a customer facing role, servicing multi clients or stakeholders.
• Proven track record of delivering multiple deployments in a fast-paced environment.
• Strong customer service ethic and excellent organisation skills
• Experience in co‑ordinating a number of time critical activities alongside daily routine tasks
• Excellent customer service skills, via both written and verbal communications
• Calm under pressure and an ability to reprioritise at short notice.
• Solid knowledge of Excel for managing spreadsheet trackers
• Great organisational skills, able to multitask and manage multiple workloads in tandem.
• Good communication skills – both written and verbal

Desirable Skills

• Previous experience of QSR / Retail solutions
• Familiar with POS/EPOS/Payment systems
• In depth knowledge of more complex Excel tasks (Vlookups / IF statement)
• Experience of working with finance teams (Purchase orders, invoicing, PMO’s)
• A good awareness of IT hardware (PC components) and software (O/S awareness) fundamentals
• Experience in Retail deployments or similar, along with familiarity with common PC components
• Ability to work to own initiative