Deployment Manager

Profitero+; Reading; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Employee healthcare

Life assurance

Group income protection

Pension

Job summary

Profitero+ is seeking a Deployment Manager in Reading to manage client deployments and upgrades, liaising with Sales, Account Management, Insights, Product and Data teams. The role requires experience handling high volumes of small projects and delivering them on time and within budget.

You will own the customer relationship from start to close, coordinating planning, requirements, scope control and delivery milestones, while promoting best practices and knowledge sharing within the team.

Qualifications

• Proven track record in project management.
• Formal Project Management methods.
• Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management.

Responsibilities

• Manage new client implementations from input gathering to delivery.
• Prepare requirements documentation per team procedures.
• Manage implementation to ensure successful outcomes for internal and external customers.
• Provide advice on specifications, cost, timings and implementation of customer solutions.

Skills

Project management

Microsoft Project

Excel

Communication

Stakeholder management

English proficiency

Prioritisation

Team coordination

Education

Degree in computer or management studies

Tools

SaaS deployments

Job description

Profitero+ is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 70+ million products daily, across 700+ retailers and 50+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero+ as a source of data for their stories.

Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Location

Hybrid role based in Reading (Winnersh Triangle)

Overview

The Deployment Manager role is responsible for the management and successful delivery of a number of small to medium projects undertaken by our customers, in a manner which meets the customer’s objectives and contributes to their business case. This role owns the relationship and direct liaison with Profitero+ clients for the duration of new deployments and upgrade of all existing solutions.

This role will suit someone who has 2 years experience in project management, managing high volume of small projects with short stints.

Responsibilities:

• Manage new client implementations, from client input gathering, requirements specification, development through to delivery
• Prepare all requirements documentation in accordance with agreed team procedures
• Manage the implementation to ensure a successful outcome for internal and external customers
• Provide advice in respect of specifications, cost, timings and implementation of customer solutions

Deployment management from start-up to close-out

• Manage new client implementations, from client input gathering, requirements specification, development through to delivery
• Prepare all requirements documentation in accordance with agreed team procedures
• Manage the implementation to ensure a successful outcome for internal and external customers
• Provide advice in respect of specifications, cost, timings and implementation of customer solutions

Deployment organisation, planning and monitoring

• Produce timing plans in conjunction with resourcing managers and other key stakeholders
• Ensure timely & proactive updates of all projects in the deployment Pipeline
• Monitor and track the progress of assigned setups against the planned time and cost, ensuring timely communication in relevant Slack channels
• Proactively update and advise all stakeholders of project status
• Follow the Deployment team’s best practices for all setups at all times

Risks and issue management

• Analyse risks and issues, communicate avoidance and take mitigating actions

Change control

• Highlight and help to resolve any deviations from the agreed scope
• Manage the change control process for implementations

Process improvement and value-added services

• Initiates and implements best practice and continuous improvement within the team
• Help with new colleague onboarding
• Take ownership for your own knowledge enhancement related to Profitero+ products & services

Qualified candidates will possess:

Education/ Experience

• Proven track record in project management
• Formal Project Management methods
• Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management

Skills & Abilities

• Microsoft Project, Excel and Word at intermediate level
• Excellent organisational skills, decision-making, problem-solving and negotiation skills
• Ability to prioritise and delegate
• Excellent communication skills (including a good standard of written and spoken English)
• Self-motivated and goal-oriented
• Excellent interpersonal skills
• Ability to work in a matrix structure and inspire high team spirit

Behavioural

• Dynamic and initiative-taking personality
• Good adaptability and flexibility
• Ability to work well within a team environment

Performance

• Adherence to agreed team procedures and delivery of implementations on time, to the agreed specification, timings and budget

Contacts

• Sales team, Account Management team, Insights team, Product team, Data Acquisition team, Data Enrichment team, QA team

In addition the following will be an advantage:

• Degree in computer or management studies
• Experience implementing and supporting SaaS solutions for customers

Applicants must have the full right to work in the UK as we cannot provide sponsorship

Why you want to work at Profitero+:

We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

We hire only the best and provide the compensation and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

Our package include;

• competitive base salary
• employee healthcare
• life assurance
• group income protection
• dental care plan
• eye care scheme
• 24 hour on-line GP
• company pension
• cycle to work scheme
• 25 days off + bank holidays + birthdays off
• reduced gym membership
• social events
• employee referral scheme
• personal development plans
• Profitero+ Hero scheme

Profitero+ is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero+ recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

Be part of a company on forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career