Department Supervisor

Halfords; Haverhill; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to step into a pivotal role in retail management. This exciting position offers the opportunity to lead a team, ensuring exceptional customer experiences while driving sales and operational excellence. With a commitment to personal development and a passion for motoring or cycling, you'll play a key role in delivering market-leading standards. The company is dedicated to fostering an inclusive workplace, encouraging applications from diverse backgrounds. Join this rapidly growing business and be part of a success story that keeps the nation moving forward.

Benefits

25% Store Discount

Up to 50% Off Garage Bills

Discount on Breakdown Cover

Employee Wellness Programme

Life Assurance

Uniform Provided

Sharesave Scheme

Cycle to Work Scheme

Wagestream Financial Planning App

Health Cash Plan

Qualifications

• Experience in supervising or leading a small team is essential.
• Strong customer service skills and a track record of achieving sales targets.

Responsibilities

• Supervise and coach team members to deliver excellent customer service.
• Support store management in daily operations and security procedures.

Skills

Customer Service

Team Leadership

Sales Target Achievement

Training and Coaching

Time Management

Technical Knowledge (Motoring/Cycling)

Job description

Apply now Job no: 554043
Work type: Full time
Site: Haverhill
Categories: Retail Management, Retail Colleagues
Location: Suffolk
Salary: £12.24 per hour
Business Area: Retail

Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.

A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services.

You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.

To be successful in this role you'll need:

• Experience of supervising or leading a small team
• Experience of delivering great customer service ideally in a retail sales or a services business environment
• Experience of delivering on the job training / coaching to others
• Experience of working to tight deadlines
• A track record of achieving exceptional results against sales targets
• Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Life Assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.