Department Supervisor

TN United Kingdom; Burntisland; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading retailer in motoring and cycling products as a key member of the sales floor leadership team. This role offers a fantastic opportunity to develop your retail career, with responsibilities including supervising a small team, ensuring top-notch customer service, and handling key holder duties. You'll receive comprehensive training and support to help you grow, whether in retail or other areas within the organization. With a strong focus on employee development and a range of attractive benefits, this position is perfect for those looking to make a significant impact while enjoying a rewarding career path.

Benefits

Store discount (25%)

Employee discounts on various services

Health and wellness programs

Trade Price Bike Scheme

Life Assurance

Uniform

Sharesave scheme

Cycle to Work scheme

Financial planning benefits

Healthcare benefits

Qualifications

• Experience supervising or leading a small team.
• Excellent customer service skills in retail or service environments.

Responsibilities

• Support the store management team to deliver excellent customer service.
• Supervise and coach team members to enhance performance.

Skills

Customer Service

Team Supervision

Sales Target Achievement

On-the-job Training

Deadline Management

Job description

Ready to take the next step in your Retail career? Take your knack with customers to the next level by working with your team to wow every Halfords customer. This role is a gateway to management, with responsibility for the day-to-day running of a department, supervising and coaching others to deliver market-leading standards.

Role Overview

You’ll be part of the sales floor leadership team, supporting the store management to provide the best service to our customers. Your customer service skills are already excellent, and you’ll have enthusiasm for our products and services.

Responsibilities

1. Support the store management team to deliver excellent customer service
2. Supervise and coach team members
3. Handle key holder responsibilities, following all security and stock loss procedures

Development and Career Progression

We invest heavily in training to help you develop your career, whether in retail or elsewhere in the Group, at your own pace.

Requirements

• Experience supervising or leading a small team
• Experience delivering excellent customer service, ideally in retail or service environments
• Experience providing on-the-job training and coaching
• Ability to work to tight deadlines
• Track record of achieving sales targets
• Technical knowledge in motoring or cycling is a plus but not essential; training is provided

Benefits

We offer a wide range of rewards and benefits, including:

• Store discount (25%) and employee discounts on various services
• Health and wellness programs
• Trade Price Bike Scheme
• Life Assurance, Uniform, Sharesave scheme, Cycle to Work scheme
• Financial planning and healthcare benefits

About Us

We are the UK's leading retailer in motoring and cycling products, with a focus on motoring services and electric mobility. Join us and be part of our success story in getting the nation safely back on the move.