Department Receptionist

Sherwood Forest Hospitals NHS Foundation Trust; Stanton Hill; On-site; GBP 18,000 - 24,000; Full time

Job summary

King's Mill Hospital in Sutton in Ashfield, United Kingdom, seeks a highly organized Receptionist to join the maternity team. The role involves welcoming women and families, handling enquiries, and providing confidential administrative support across the Sherwood Birthing Unit, including nights, weekends and bank holidays.

Ideal candidates will have clerical and customer care experience, plus GCSE English at C or above, and a flexible approach to hours.

Qualifications

• Clerical experience is essential.
• Customer care experience is essential.
• Regular attendance and willingness to work flexible hours as necessary.

Responsibilities

• Provide comprehensive reception, administrative and clerical support for the maternity team.
• Be one of the first points of contact for women and families, ensuring confidentiality and excellent customer care.
• Support the wider team in day-to-day operations and workload management.

Skills

Clerical experience

Customer care

Education

GCSE English (C or above)

Tools

Medway PAS

ORION

NIPE SMART

Job description

Sherwood Forest Hospitals NHS Foundation Trust

Department Receptionist

The closing date is 18 November 2026

King's Mill Hospital is seeking a highly organised and compassionate Receptionist to join our friendly and dedicated maternity team. This is an exciting opportunity to play a vital role in supporting women, babies and families throughout their maternity journey while contributing to the smooth and effective running of our Sherwood Birthing Unit. This role requires working nights, weekends and bank holidays.

We are looking for individuals with excellent communication, administrative and customer service skills who are committed to delivering a high-quality service and providing an exceptional experience for women accessing our maternity services.

Working closely with the Department Leader, midwives, sonographers, clinicians and multidisciplinary colleagues, you will provide comprehensive administrative and clerical support to the wider team.

As one of the first points of contact for women and families attending the birthing unit, you will provide a warm, welcoming and professional reception service while ensuring confidentiality and excellent customer care at all times.

At King's Mill Hospital, you will be joining a supportive and inclusive team committed to delivering outstanding care to women and families.

Job summary

King's Mill Hospital is seeking a highly organised and compassionate Receptionist to join our friendly and dedicated maternity team. This is an exciting opportunity to play a vital role in supporting women, babies and families throughout their maternity journey while contributing to the smooth and effective running of our Sherwood Birthing Unit. This role requires working nights, weekends and bank holidays.

We are looking for individuals with excellent communication, administrative and customer service skills who are committed to delivering a high-quality service and providing an exceptional experience for women accessing our maternity services.

Working closely with the Department Leader, midwives, sonographers, clinicians and multidisciplinary colleagues, you will provide comprehensive administrative and clerical support to the wider team.

As one of the first points of contact for women and families attending the birthing unit, you will provide a warm, welcoming and professional reception service while ensuring confidentiality and excellent customer care at all times.

At King's Mill Hospital, you will be joining a supportive and inclusive team committed to delivering outstanding care to women and families.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

We know happy colleagues deliver better care. All our teams work in a supportive environment, which nurtures your wellbeing and provides opportunities for development and progression. We do not just care for our patients, we also care for you.

We have an open, inclusive and diverse culture and we would like you to be part of the team.

Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge Requirements

Essential

• Computer literate eg Microsoft Office applications Excel and Word

Desirable

• Knowledge of Medway PAS IT system and NHS in general

Qualifications

Essential

• Good general education with GCSE English at grade C or above

Further Training

Desirable

• Knowledge and use of Medway PAS and ORION ( electronic maternity pathway), national Maternity Screening Programme software eg NIPE SMART, Newborn Blood Spot

Experience

Essential

• Clerical experience
• Customer care experience

Contractual Requirements

Essential

• Regular attendance and willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL

United Kingdom

Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)