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Department Manager - Women's Designer, 2nd Floor

Selfridges

London

On-site

GBP 30,000 - 60,000

Full time

10 days ago

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Job summary

An established industry player is seeking a dynamic Department Manager for the Women's Designer section. This role involves leading a team to exceed sales targets while ensuring compliance with trading standards. You will be responsible for developing strategies based on market trends, motivating your team, and maintaining high standards of customer service. If you are a commercially-minded retail expert with a passion for leadership and team development, this opportunity is perfect for you. Join a vibrant environment where your contributions will directly impact the success of the department.

Qualifications

Experience in retail management with a focus on sales and team development.
Strong understanding of stock management and customer engagement.

Responsibilities

Lead and motivate the team to achieve sales targets and enhance customer service.
Manage department compliance with health and safety and trading standards.

Skills

Team Leadership

Sales Strategy

Customer Service

Stock Management

Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree in Business

Department Manager - Women's Designer, 2nd Floor

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Department Manager - Women's Designer, 2nd Floor

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Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

Job Introduction

As a Department Manager You Will

Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

A Bit About You

Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance
Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities
A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change
Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success
An example of our values, a trusted and respected colleague

Selfridges

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Retail

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