Department Manager - Women's Designer, 2nd Floor

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in retail is seeking a dynamic Department Manager for their Women's Designer department. This role involves leading a team to achieve sales targets, managing stock levels, and ensuring compliance with trading standards. You will be a key player in developing strategies based on market trends and competitor insights, while also fostering a collaborative environment. If you are a proactive leader with a passion for retail and a knack for motivating teams, this opportunity could be a perfect fit for you.

Qualifications

• Experience in retail management with a focus on sales and customer satisfaction.
• Ability to analyze market trends and adjust strategies accordingly.

Responsibilities

• Manage department strategy, including payroll and sales targets.
• Motivate and lead the team to exceed sales and service expectations.

Skills

Team Leadership

Sales Strategy Development

Customer Service

Stock Management

Communication Skills

Education

Retail Management Experience

Commercial Awareness

Job description

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Department Manager - Women's Designer, 2nd Floor, London

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Client:

Selfridges

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

f68d8ae6ebc8

Job Views:

13

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Department Manager - Women's Designer, 2nd Floor

Job Introduction

As a Department Manager you will:

• Be responsible for your own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
• Support the concession businesses in your department by working closely with the Concession Manager to set improvement targets and resolve issues.
• Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.
• Manage and lead your team, providing regular feedback and coaching. Recognize talent and development areas, creating plans to progress your team using available tools.
• Act upon information and feedback from across the business, such as spotlight, engagement surveys, and team member feedback.
• Ensure the department complies with trading standards, health and safety legislation, and store operating procedures.
• Achieve stock loss KPIs through effective procedures, stock loss action plans, and team training.
• Liaise with VM and B&M teams to improve visual presentation, stock holding, and relay customer feedback, including best and worst sellers.
• Maintain high standards through daily floor walks and checks, following up on improvements.

A bit about you:

• Commercially minded: understanding the numbers, planning to achieve sales targets, managing stock levels, and reacting to external factors.
• Collaborative: building relationships with your team, concession partners, and the wider Selfridges community.
• A retail expert: experienced in customer-focused, fast-paced, high-volume environments, bringing passion and knowledge to develop business opportunities.
• A good communicator: friendly and confident, appreciated by customers, team members, and stakeholders.
• A leader: motivating and inspiring your team, leading by example, and providing coaching to drive performance and change.
• Adaptable: skilled in prioritizing and keeping your team calm and focused during change.
• Proactive: planning ahead for floor coverage, events, stock, and more, taking responsibility for your business area's success.
• An embodiment of our values: a trusted and respected colleague.