Department Manager - White City

H&M; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fashion retailer is seeking a Department Manager for their location in London. In this role, you will oversee a department, ensuring the sales and profit goals are met while delivering a Customer First Experience. You will lead a team, evaluate performance, and maintain compliance with safety standards. Ideal candidates should have previous management experience in a customer-facing environment and possess a passion for profitability and customer service.

Benefits

Staff discount card

H&M Incentive Program - HIP

Extensive development opportunities

Qualifications

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A Customer-first mindset.

Responsibilities

• Oversee department to support sales and profit.
• Lead with a vision to secure the best experience.
• Evaluate team performance and provide feedback.
• Ensure Health & Safety standards are met.

Skills

Management experience

Team leadership

Profitability

Customer-first mindset

Job description

Job Description

This is a permanent position offering 39 hours per week. This position is based at H&M White City, in The Westfield White City shopping centre.

Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store, and along with your team, deliver a Customer First Experience.

Key responsibilities:

• You lead with a vision to secure the best experience for all our colleagues and customers.
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPI's for your department.
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.

Qualifications

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A Customer-first mindset.

Additional Information

Availability 7 days fully flexible, weekends included.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment types and countries.

Inclusion & Diversity

H&M is a part of H&M Group. We’re committed to creating inclusive, diverse, and equitable workplaces. Our teams should include a variety of people sharing their knowledge, experience, and ideas. A diverse workforce positively impacts how we address challenges and relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.

We aim for a fair and equal process and kindly ask you not to attach a cover letter, as they may contain information that can trigger unintentional biases.

Company Description

H&M Group is a family of brands including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our people drive our commitment to meaningful growth and sustainable lifestyles. Help us re-imagine fashion and reshape our industry. Learn more about H&M Group here.

H&M is a fashion brand offering the latest styles, from designer collaborations to affordable essentials. Our mission is fashion & quality at the best price sustainably. Learn more about H&M here.