Department Manager - White City

H&M Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

H&M Group is looking for a Department Manager at their White City location in London. This permanent role involves leading a team to deliver exceptional customer experiences while analyzing sales performance. The position offers flexibility and attractive benefits including staff discounts and global development opportunities.

Benefits

Staff discounts across all H&M Group brands

Inclusion in H&M Incentive Program (HIP)

Extensive development opportunities globally

Qualifications

• Management experience in a customer-facing environment required.
• Experience leading and managing teams essential.
• A passion for profitability and a customer-first mindset is crucial.

Responsibilities

• Oversee a department to support sales and profit.
• Lead with vision for the best experience for colleagues and customers.
• Ensure compliance with Health & Safety and legal standards.

Skills

Management experience

Customer-first mindset

Team leading

Analyzing Sales & Profit KPIs

Job description

This is a permanent position offering 39 hours per week, based at H&M White City in The Westfield White City shopping centre.

As a Department Manager, you will oversee a department to support the sales and profit of the store and deliver a Customer First Experience with your team.

Key responsibilities include:

• Leading with a vision to ensure the best experience for colleagues and customers
• Evaluating team performance, providing feedback, and supporting development and training
• Analyzing and following up on Sales & Profit KPIs for your department
• Ensuring Health & Safety, legal, and security standards comply with H&M and local laws to ensure safety for all employees and customers

Qualifications:

• Management experience in a customer-facing environment
• Experience leading and managing teams
• A passion for profitability and people
• A customer-first mindset

Additional information:

Availability is fully flexible across 7 days, including weekends.

Benefits:

We offer attractive benefits, extensive development opportunities globally, staff discounts across all H&M Group brands, and inclusion in our H&M Incentive Program (HIP). Benefits may vary by country and employment type.

Inclusion & Diversity:

H&M Group is committed to creating inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in our recruitment process and aim for a fair, bias-free application process without requiring a cover letter.