Department Manager - FTC 10 months

The Retail Appointment Live; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading retail company in London is seeking a passionate Floor Manager for its flagship Disney Store. You will inspire a team to deliver exceptional service and achieve sales targets, ensuring the store enchants visitors. The role requires proven leadership experience and a love for Disney, with a focus on coaching your team in a vibrant retail environment. Competitive salary and excellent benefits are offered.

Benefits

Competitive salary

Bonus opportunities

Excellent benefits package

Qualifications

• Energetic leader with a genuine love for Disney and proven team leadership experience.
• Ability to make every interaction memorable and thrive in a fast-paced flagship setting.
• Strong coaching and development skills to improve team performance.

Responsibilities

• Lead by example and inspire the team to deliver exceptional customer service.
• Coach, develop, and motivate team members in a fast-paced environment.
• Ensure store presentation, safety, and procedures are followed.

Skills

Team leadership

Customer service

Coaching and development

Job description

Overview

Bring the Magic to Life at Disney’s Flagship Oxford Street Store. We’re looking for a passionate and customer-focused Floor Manager to join our team at the world-famous Disney Store on Oxford Street, London. Spread across three floors, this flagship store is a place of imagination, storytelling, and unforgettable guest experiences — and you could be part of it.

In this role, you’ll help create a little magic every day — from delighting families on their first visit, to assisting collectors in finding their next treasure, to ensuring the store shines with Disney charm. You’ll lead by example, inspiring your team to deliver exceptional service, achieve sales targets, and maintain the highest visual and operational standards.

We’re seeking an energetic leader with a genuine love for Disney, proven team leadership experience, and the ability to make every interaction memorable. You’ll thrive in the fast pace of a flagship environment and be passionate about coaching and developing your team to shine.

In return, you’ll work in one of London’s most iconic retail destinations, benefit from excellent training, and be part of a supportive, fun, and passionate team. This role runs until June 2026.

Responsibilities

• Lead by example and inspire the team to deliver exceptional customer service, achieve sales targets, and maintain high visual and operational standards.
• Coach, develop, and motivate team members to shine in a fast-paced flagship environment.
• Ensure store presentation, safety, and procedures are followed to deliver memorable guest experiences.

Qualifications

• Energetic leader with genuine love for Disney and proven team leadership experience.
• Ability to make every interaction memorable and thrive in a fast-paced flagship setting.
• Strong coaching and development skills to improve team performance.

What we offer

• Competitive salary
• Bonus opportunities
• Excellent benefits package