Dental Treatment Coordinator — Patient Experience & Growth

Dentalcare Group; Hook; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Ongoing training

Career progression

Employee wellbeing initiatives

Job summary

Dentalcare Hook, part of the Dentalcare Group, seeks a Treatment Coordinator to bridge clinicians and patients from enquiry to completion. You will guide patients through their treatment journey, helping them understand options and supporting informed decisions about dental care.

You will discuss plans and finance options, take clinical photographs, and maintain patient records while partnering with clinicians to coordinate patient journeys and drive practice growth.

Qualifications

• :// Previous experience in a dental practice is highly desirable.
• // Experience as Treatment Coordinator or similar role is advantageous.
• // Strong communication and interpersonal skills.
• // Confidence discussing treatment options and fees with patients.

Responsibilities

• Conduct Treatment Coordinator consultations and patient assessments.
• Discuss treatment plans, options, and finance solutions with patients.
• Take clinical photographs and maintain accurate patient records.
• Follow up enquiries, consultations, and treatment recommendations.
• Support the practice in achieving treatment conversion and growth targets.
• Build strong relationships with patients, ensuring outstanding customer service.
• Promote private dental treatments, orthodontics, implants, and cosmetic dentistry where appropriate.
• Work closely with clinicians and the practice team to coordinate patient journeys.
• Assist with marketing initiatives, referral generation, and patient engagement activities.

Skills

Communication

Interpersonal skills

Sales & finance discussion

Time management

Organisation

Tools

SOE Exact

Job description

Dentalcare Hook, part of the Dentalcare Group, seeks a Treatment Coordinator to bridge clinicians and patients from enquiry to completion. You will guide patients through their treatment journey, helping them understand options and supporting informed decisions about dental care.

You will discuss plans and finance options, take clinical photographs, and maintain patient records while partnering with clinicians to coordinate patient journeys and drive practice growth.