Dental Team Administrator | Hertfordshire Community NHS Trust

Hertfordshire Community NHS Trust; Cheshunt, Letchworth; On-site; GBP 25,000 - 26,000; Full time

Job summary

Hertfordshire Community NHS Trust is seeking a Dental Team Administrator for the Special Care Dental Service. You will manage appointments across Cheshunt and Letchworth, greeting patients and supporting clinical staff to ensure smooth, patient-centered service.

The role requires strong communication and IT skills, with experience in dental software desirable. This is a full-time, on-site position within the Trust."

Qualifications

• Excellent communication and IT skills
• Previous experience with dental software is desirable
• Able to work across two sites (Cheshunt and Letchworth)
• Patient-facing admin experience is advantageous

Responsibilities

• Schedule, reschedule, or cancel appointments at two sites (Cheshunt/Letchworth)
• Greet patients and visitors with warmth and empathy
• Answer telephones and perform general office duties (scanning/files)
• Assist patients with information forms and data entry
• Collaborate with the Senior Dental Nurse and clinical team to run the clinic smoothly

Skills

Communication

IT skills

Dental software (desirable)

Tools

Dental software

Job description

Dental Team Administrator | Hertfordshire Community NHS Trust

As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients.

You will ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.

Greeting and welcoming patients and visitors to the clinic.

Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy.

Performing general office duties such as answering telephones, scanning and filing notes.

Undertake other duties that may occur from time to time as directed by senior management.

*Proposed interview date: 19th November 2026*

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

Our Special Care Dental service requires an administrator to work across 2 sites, Cheshunt 3 days and Letchworth 2 days.

You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion.

You will work closely with the Senior Dental Nurse and clinical staff to ensure smooth running of the clinic.

Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms.

Dealing with telephone enquires.

Previous experience of working with dental software is desirable.

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You’ll find it a great place to work with many benefits offered to you as a member of our staff.

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities.

Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision.

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

This advert closes on Friday 6 Nov 2026.

Proud member of the Disability Confident employer scheme.

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Company: Hertfordshire Community NHS Trust

Salary: £25,272 per annum pro rata

Hours: Full-time

Location: Cheshunt/Letchworth, EN8 8XN

Job type: Permanent

Posting date: 26 Oct 2026

Closing date: 25 Nov 2026