Dental Receptionist - Warm, Professional Patient Concierge

Clyde Munro Dental Group; Penicuik; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay scale

Career progression opportunities

Cycle to work scheme

Employee Assistance Programme

Birthday/Wellbeing perks

Job summary

Clyde Munro Dental Group is hiring a Dental Receptionist for Penicuik Dental Care on a full-time basis. You will join a busy, friendly practice focused on exceptional patient care and a supportive culture.

You will manage enquiries, organise diaries, and ensure a smooth patient journey from arrival to departure, while maintaining confidential records and handling payments with professionalism.

Qualifications

• Proven experience in a front-desk or reception role.
• Excellent customer service and communication skills.
• Strong organisational abilities and attention to detail.

Responsibilities

• Welcoming patients warmly and helping them feel comfortable.
• Creating a professional, calm and inviting reception environment.
• Managing patient enquiries in person, by telephone and through email.
• Coordinating appointments and maintaining clinician diaries.
• Managing patient check-in and check-out and ensuring smooth patient journeys.
• Building positive relationships with patients.
• Processing payments and supporting patients with queries.
• Maintaining accurate and confidential patient records.
• Following up with patients as appropriate.
• Ensuring reception and patient areas reflect high standards of a private practice.
• Supporting general administration and day-to-day running of the practice.

Skills

Customer service

Organisational skills

Communication

Attention to detail

Teamwork

Professional demeanor

Tools

IT systems

Job description

Clyde Munro Dental Group is hiring a Dental Receptionist for Penicuik Dental Care on a full-time basis. You will join a busy, friendly practice focused on exceptional patient care and a supportive culture.

You will manage enquiries, organise diaries, and ensure a smooth patient journey from arrival to departure, while maintaining confidential records and handling payments with professionalism.