Dental Receptionist — Patient Experience Champion

Together Dental; Harrow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Birthday leave

Discounted dental treatment

Fully funded DBS checks

Employee Assistance Programme

Training and development opportunities

Auto-enrolment into pension

Career mobility across group

Job summary

Together Dental is seeking a friendly and organised Dental Receptionist to join our welcoming Whitechapel practice. You will be the first point of contact for patients, creating a positive experience from entry to exit.

The role involves managing bookings, handling calls and emails, and supporting clinicians and the Practice Manager to ensure smooth daily operations. Previous dental receptionist experience is essential, with training provided for dental software and processes.

Qualifications

• Previous dental receptionist experience is essential.
• Friendly, organised with attention to detail.
• Confident communicator with strong interpersonal skills.
• Comfortable using computer systems and learning new software.
• Able to manage multiple priorities in a busy environment.
• Reliable, professional and a great team player.

Responsibilities

• Welcome patients in a warm, friendly, and professional manner.
• Manage appointments and maintain clinicians' diaries efficiently.
• Answer telephone calls and respond to email enquiries.
• Assist patients with bookings, queries, and general information.
• Maintain accurate patient records in line with GDPR and company policies.
• Process payments and manage daily financial transactions.
• Support the smooth day-to-day running of the reception area.
• Work collaboratively with the clinical and administrative teams to deliver an excellent patient experience.
• Carry out general administrative duties as required.

Skills

Dental receptionist experience

Customer service

Organised

Communication

Team player

Multi-tasking

Tools

Computer systems

Job description

Together Dental is seeking a friendly and organised Dental Receptionist to join our welcoming Whitechapel practice. You will be the first point of contact for patients, creating a positive experience from entry to exit.

The role involves managing bookings, handling calls and emails, and supporting clinicians and the Practice Manager to ensure smooth daily operations. Previous dental receptionist experience is essential, with training provided for dental software and processes.