Dental Receptionist - Cambridge

East of England Community Health and Care NHS Trust; Cambridge; On-site; GBP 21,000 - 25,000; Full time

Job summary

The East of England Community Health and Care NHS Trust is seeking a friendly Receptionist to welcome patients and visitors at five clinics across the region. You will handle calls, book appointments, and maintain patient files with careful attention to detail.

This busy frontline role requires outstanding communication and teamwork, with the ability to manage diaries and respond to diverse patient needs. You will join a supportive team committed to high-quality care and patient experience.

Qualifications

• Role requires excellent communication and people skills with patients and visitors.
• Strong organisational abilities to manage appointments and files.
• Experience in a fast-paced frontline reception is desirable.

Responsibilities

• Greet patients and visitors professionally across five clinics.
• Answer calls including dentistry lines and book appointments.
• Maintain patient files accurately and update diaries.

Skills

Excellent communication

People skills

Teamwork

Organisation

Job description

The duties of the Receptionist are to maintain a professional and organised approach when greeting and attending to patients and visitors.

Answering telephone calls including the emergency and special care Dentistry lines booking appointments across five clinics.

Producing and maintaining patient files in a timely manner with attention to detail.

Booking and rescheduling diaries often at short notice.

Undertaking all administrative tasks in a timely and accurate manner.

Producing and maintaining patient files in a timely manner with attention to detail.

The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.

You will be part of a team of Receptionists, spanning five clinics, including Wisbech, Ely, Peterborough and Huntingdon, so good communication and teamwork skills are vital.

You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.

This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, we promise a culture which prioritises staff engagement and development.