Dental Receptionist/Administrator

Central and North West London NHS Foundation Trust; Milton Keynes; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established healthcare provider is seeking a dedicated Receptionist/Administrator to join their dynamic dental service team. This part-time role offers the chance to make a significant impact by delivering high-quality service to patients and staff. You will be responsible for managing appointments, handling financial transactions, and ensuring effective communication with diverse groups. Ideal candidates will possess strong customer service skills, experience in reception duties, and proficiency in Microsoft Office. Join a supportive environment committed to enhancing well-being and promoting equality and diversity in healthcare.

Qualifications

• Experience in reception or customer service roles with cash handling.
• Proficiency in Microsoft Office and computerized systems.

Responsibilities

• Provide comprehensive reception duties and manage patient appointments.
• Handle financial transactions including banking and reconciliation.

Skills

Customer Service

Communication Skills

Reception Duties

Financial Transactions

Microsoft Office

Education

3 GCSEs or equivalent

Relevant NVQs (Customer Care or Administration)

Tools

Dental Software Systems (preferably R4)

Computerized Systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Overview

This is an exciting opportunity to join our dynamic team as a Receptionist/Administrator in the dental service.

Part-time position at Eaglestone Health Centre, Hospital Campus Milton Keynes - 4 days per week: Monday, Tuesday, Wednesday, Thursday (08:45 - 16:45)

*Please note that the use of AI is monitored and if used in your application must be declared.*

Main duties of the job

To provide comprehensive reception duties as part of a frontline team delivering a high-quality service to patients and staff. The postholder will liaise extensively with patients and staff, making all appointments for patients.

Responsibilities also include accurate financial transactions such as banking, reconciliation, and debt collection. The postholder may be required to cover other sites across the dental service.

Please note there are new visa changes in place from 9th April 2025, affecting sponsorship eligibility. Please check the link below for further information regarding qualifications or salary requirements for a skilled worker sponsorship:

New rules to prioritise recruiting care workers in England - GOV.UK

The successful applicant may have contact with patients or service users. As an NHS Trust, we strongly encourage and support vaccination to protect yourself, your family, colleagues, patients, and service users.

Working for our organisation

Milton Keynes Community Health Services is committed to providing quality health & social care services tailored to individual needs, delivered close to home. Our services aim to enhance well-being and support recovery. We value, challenge, and support our employees.

Detailed Job Description And Main Responsibilities

Please see the full job description for further information.

Following training, the postholder will be competent across all reception sites and procedures.

• Deal with all enquiries professionally and empathetically via telephone, face-to-face, or written contact.
• Maintain calm and effective communication, especially in potentially inflammatory situations, to gather accurate information and de-escalate issues.
• Use advanced communication skills when dealing with patients with additional needs, dental phobia, or challenging behaviour.
• Liaise with reception colleagues across all dental sites to ensure timely access for patients.
• Receive patients and prepare or advise them for their clinical care.

Person specification

Qualifications

Essential: Minimum of 3 GCSEs or equivalent.

Desirable: Relevant NVQs (e.g., Customer Care or Administration), training in word processing and keyboard skills.

Experience

Essential: Experience with keyboard and computerised systems, reception or customer service roles, managing appointments, handling cash and banking, and proficiency in Microsoft Office (Excel, Word, Outlook).

Desirable: NHS experience, working with dental or medical teams, familiarity with dental software systems (preferably R4).

Personal Disposition

Essential: Willingness to travel, adaptable, respectful of colleagues and service users, and a car driver with access to a vehicle.

Knowledge

Essential: Understanding and promotion of equality, diversity, and human rights.

Key Skills/Abilities

Essential: Demonstrable computer skills, clear communication with diverse groups.