Dementia Services Team Leader #1193

Douglas Macmillan Hospice; Stoke-on-Trent; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Douglas Macmillan Hospice in Stoke-on-Trent is seeking a Dementia Services Team Leader to lead our growing carer support services. You will work directly with people affected by dementia and their carers, providing leadership, guidance and support to the Dementia Carer Support Team.

You will oversee service delivery, staff performance, resource allocation and quality assurance to ensure safe, compassionate and person-centred care that meets individual needs.

Qualifications

• Experience leading dementia or carer support teams.
• Strong leadership and people management skills.
• Commitment to person-centred care and compassionate practice.

Responsibilities

• Take responsibility for the efficient, effective and economic delivery of assigned services.
• Identify and lead on key projects to enhance the offer of Dementia Services across North Staffordshire and Stoke-on-Trent.
• Ensure ongoing development and delivery of person-centred care to enhance service user and carer experience, whilst maintaining service quality and viability.
• Monitor service delivery against key performance indicators in line with contractual and organisational requirements.

Job description

Are you passionate about supporting people living with dementia and their carers?

We’re expanding our Dementia Services team at Dougie Mac and are looking for a compassionate Dementia Services Team Leader to lead our growing carer support services.

About the Role

You’ll work directly with people affected by dementia and their carers, providing effective leadership, guidance and support to the Dementia Services team. You’ll be responsible for line managing the Dementia Carer Support Team and ensuring the delivery of safe, compassionate and person-centred care that meets the individual needs of people living with dementia and their families and carers.

You’ll oversee service delivery, staff performance, resource allocation and quality assurance, ensuring services remain responsive, efficient and aligned with organisational and regulatory standards. You’ll also contribute to service improvement and innovation, identifying opportunities to enhance the experience of those accessing Dementia Services while promoting a positive, supportive and high-performing team culture.

Key Responsibilities

• Take responsibility for the efficient, effective and economic delivery of assigned services.
• Identify and lead on key projects to enhance the offer of Dementia Services to those living with dementia and their carers across North Staffordshire and Stoke-on-Trent.
• Ensure ongoing development and delivery of person-centred care to enhance service user and carer experience, whilst maintaining service quality and viability.
• Monitor service delivery against key performance indicators in line with contractual and organisational requirements.

Why Join Dougie Mac?

At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.

As a Dougie Mac employee, you’ll benefit from:

• 35 days of annual leave, rising with length of service
• Options to buy and sell annual leave
• Hospice-paid Healthcare Cash Plan
• Competitive Pension Scheme
• DBS paid for by the hospice
• Learning & Development opportunities

Free on-site parking

Join us and be part of a local charity that puts people at the heart of everything we do.

Salary: Circa £28,000 per annum

Hours: 37.5 hours a week (Monday – Friday, 8:30am – 4:30pm)

Applications close: Sunday 1st November 2026

Interviews: w/c 9th November 2026*

*Please note that part of the interview process will include giving a presentation to the recruiting managers. The subject matter will be provided to candidates prior to interview.