Catering Assistant #1199

Douglas Macmillan Hospice; Stoke-on-Trent; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

35 days annual leave

Pension scheme

Healthcare Cash Plan

DBS paid for by the hospice

Learning & Development opportunities

Free on-site parking

Job summary

Douglas Macmillan Hospice is seeking a dedicated Catering Assistant to join our team at our Stoke-on-Trent sites. You will help deliver nutritious meals to patients, families, and staff while upholding high standards of hygiene and safety in a fast-paced hospice environment.

As a reliable team player with good communication, you will cover a 7-day rota, handle basic IT tasks, and assist with internal events and orders.

Qualifications

• Experienced in a catering environment (Essential).
• Confident using kitchen and catering equipment.
• Holding at least a Level 2 food hygiene qualification.
• A great team player, positive and flexible.
• Able to work to time schedules and under pressure.
• Willing to work a 7-day rota and cover shifts when needed.
• Good at verbal communication and maintaining professional standards.
• Comfortable with basic IT tasks (training available).

Responsibilities

• Preparing and serving food and refreshments for patients, staff and visitors.
• Maintaining hygiene standards and cleaning equipment, utensils, and catering areas.
• Following food safety, infection control and health & safety procedures.
• Providing excellent customer service to all service users.
• Supporting internal events, including orders and deliveries.
• Working flexibly across areas covered by the Catering Team, including weekend rotas.

Skills

Catering experience

Kitchen equipment use

Verbal communication

Team player

Work under pressure

Education

Level 2 food hygiene

Job description

We’re looking for a friendly and reliable Catering Assistant to join our dedicated team; you will work at either of our hospice sites in Stoke-on-Trent:

Adult Services: Barlaston Road, Blurton, Stoke-on-Trent, ST3 3NZ

Children & Young Adult Services: Grace Road, Trentham, Stoke-on-Trent, ST4 8FN

You’ll support the catering operation by delivering nutritious, high-quality food and refreshments to children, young people, families, visitors, and staff. Working closely with the wider hospice team, you’ll help maintain a welcoming and safe environment for everyone who uses our services.

Your key responsibilities will include:

• Preparing and serving food and refreshments for patients, staff and visitors
• Maintaining hygiene standards and cleaning equipment, utensils, and catering areas
• Following food safety, infection control and health & safety procedures
• Providing excellent customer service to all service users
• Supporting internal events, including orders and deliveries
• Working flexibly across areas covered by the Catering Team, including weekend rotas

About You

You’ll have a helpful attitude and enjoy working in a fast-paced environment where your work really makes a difference. We’re looking for someone who is:

• Experienced in a catering environment (Essential)
• Confident using kitchen and catering equipment
• Holding at least a Level 2 food hygiene qualification
• A great team player, positive and flexible
• Able to work to time schedules and under pressure
• Willing to work a 7-day rota and cover shifts when needed
• Good at verbal communication and maintaining professional standards
• Comfortable with basic IT tasks (training available)

Why Join Dougie Mac?

At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.

As a Dougie Mac employee, you’ll benefit from:

• 35 days of annual leave, rising with length of service
• Options to buy and sell annual leave
• Hospice-paid Healthcare Cash Plan
• Competitive Pension Scheme
• DBS paid for by the hospice
• Learning & Development opportunities
• Free on-site parking

Join us and be part of a local charity that puts people at the heart of everything we do.

Salary: £19,882.13 per annum (£12.71 per hour)

Hours: 30 hours a week over 7 days

Shifts: 7am-3pm and 11am-7pm, across both sites, with 1 in 3 weekends required.

Applications close: Sunday 15th November 2026

Interviews: w/c 23rd November 2026