Delivery Team Trainer

evri; West Drayton; On-site; GBP 28,000 - 30,000; Full time

Job summary

Evri in Sunbury is hiring a Delivery Team Trainer on a fixed-term, full-time basis to help new self-employed couriers start confidently from Day 1. The role is based at the Sunbury Delivery Unit, with shifts across five days out of seven and an immediate start through January 2027.

You’ll welcome couriers, guide them through the courier app, show how to scan, load and prepare deliveries, and connect them with local contacts like the Evri Business Partner and Territory Manager.

Qualifications

• Experience in customer service, retail or hospitality is helpful.
• Experience in training, coaching or team support is desirable.
• Comfortable using apps and workplace devices.

Responsibilities

• Welcome new self-employed couriers at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Explain how to scan, load and prepare for first deliveries.
• Introduce them to local contacts like Evri Business Partner and Territory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load to build confidence.
• Act as a positive coach during onboarding.

Skills

Customer service

Training coaching mentoring

Onboarding new couriers

App onboarding

Tools

Smartphone apps

Courier delivery app

Job description

Delivery Team Trainer – Sunbury

Help new Evri couriers get started with local support!

We’re hiringFixed Term Delivery Team Trainer'sat our SunburyDelivery Unit to help new self-employed couriers feel confident from Day 1.

This role is ideal if you’re local to Sunbury, confident using smartphone apps and enjoy helping people.

Pay: £28000-£30000 plus benefits
Location: Sunbury
Hours: Full-time hours any 5 days over 7 Monday to Sunday
Start date:Immediate starts through to Jan 2027
Contract: Fixed term, full time contracts.

What you’ll do as a Delivery Team Trainer

You’ll be the friendly face who helps new couriers get off to a strong start.

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including theEVRi Business PartnerandTerritory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

You don’t need courier experience if you have the right attitude and confidence with people. This could suit you if you have experience in:

• Customer service, retail or hospitality.
• Warehouse, logistics or delivery environments.
• Training, coaching, mentoring or team support.
• Helping people use apps, phones or workplace systems.
• Local part-time work where reliability matters.

You’ll need to be:

• Confident using smartphones and apps.
• Friendly, patient and clear when explaining things.
• Organised and able to support more than one person at a time.
• Reliable and able to attend the Delivery Unit at agreed times.
• Comfortable in a fast-moving operational environment.
• Local to Sunburyor able to travel there easily.

What we offer

• Training and guidance before you support new couriers.
• A practical, people-focused role where no two days are the same.
• Valuable experience in onboarding, coaching, operations and logistics.
• The chance to make a visible difference to new courier confidence and Day 1 success.

Every successful courier starts somewhere, and you'll be the person helping them take that first step. If you're passionate about people, love helping others develop confidence, and want a role where you can see the impact of your work every day, we'd love to hear from you.

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.