Delivery Team Trainer

evri; Polegate; On-site; GBP 24,000 - 32,000; Full time

Job summary

Evri Group in Polegate is looking for a Delivery Team Trainer to support new self-employed couriers from Day 1 at the Delivery Unit. You will help them set up, use the courier app, and prepare for their first deliveries.

The role emphasizes friendly onboarding, coaching and practical guidance in a fast-paced logistics environment. Local residents near Polegate are preferred.

Qualifications

• No courier experience required; attitude and people skills matter.
• Experience in customer service, retail or hospitality is beneficial.
• Experience in training, coaching or mentoring is helpful.
• Ability to help people use apps, phones or workplace systems.
• Reliable and punctual with local mobility to Polegate.

Responsibilities

• Welcome new self-employed couriers at the Delivery Unit.
• Explain how to use the courier delivery app.
• Show them how to scan, load and prepare deliveries.
• Introduce local contacts including EVRi Business Partner and Territory Manager.
• Assist with Day 1 onboarding and answer questions.
• Organise first parcel loads to build confidence.
• Provide positive coaching during onboarding.

Skills

People skills

Customer service

Training

Coaching

Mentoring

Organisational skills

Job description

Posted Monday 20 July 2026 at 00:00 | Expires Monday 24 August 2026 at 23:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Delivery Team Trainer - Polegate

Help new Evri couriers get started with local support!

We’re hiring Fixed Term Delivery Team Trainer's at our Polegate Delivery Unit to help new self-employed couriers feel confident from Day 1.

This role is ideal if you’re local to Polegate, confident using smartphone apps and enjoy helping people .

Pay: £ 28000 plus benefits Location: Polegate
Hours: F ull-time hours any 5 days over 7 Monday to Sunday Start date: Immediate starts through to Jan 2027 Contract: Fixed term , full time contracts .

What you’ll do as a Delivery Team Trainer

You’ll be the friendly face who helps new couriers get off to a strong start.

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager .
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

You don’t need courier experience if you have the right attitude and confidence with people . This could suit you if you have experience in:

• Customer service, retail or hospitality.
• Warehouse, logistics or delivery environments.
• Training, coaching, mentoring or team support.
• Helping people use apps, phones or workplace systems.
• Local part-time work where reliability matters.

You’ll need to be:

• Confident using smartphones and apps.
• Friendly, patient and clear when explaining things.
• Organised and able to support more than one person at a time.
• Reliable and able to attend the Delivery Unit at agreed times.
• Comfortable in a fast-moving operational environment.
• Local to Polegate or able to travel there easily.

What we offer

Training and guidance before you support new couriers.

A practical, people-focused role where no two days are the same.

Valuable experience in onboarding, coaching, operations and logistics .

The chance to make a visible difference to new courier confidence and Day 1 success.

Every successful courier starts somewhere , and you'll be the person helping them take that first step. If you're passionate about people, love helping others develop confidence, and want a role where you can see the impact of your work every day, we'd love to hear from you.

Evri Group for everyone

We'recommitted to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves.

We've partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we'll give you respect, flexibility and a place where you can thrive.