Delivery Team Trainer

Evri; Tees Valley; On-site; GBP 23,800 - 32,200; Full time

Job summary

Evri Group is hiring a Delivery Team Trainer at Hartlepool Delivery Unit to help new self-employed couriers feel confident from Day 1.

You don’t need courier experience if you have the right attitude; responsibilities include welcoming couriers, helping them use the courier app, and coaching them through their first deliveries. This fixed term, full-time role offers training and a chance to make a tangible difference in Day 1 success.

Qualifications

• Experience in customer service, retail or hospitality.
• Ability to train and coach others.
• Comfort with using smartphone apps for delivery app.
• Local to Hartlepool or willing to travel.

Responsibilities

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

Skills

Customer service

Training skills

Coaching

People skills

Smartphone apps

Job description

Posted Tuesday 28 July 2026 at 00:00 | Expires Sunday 30 August 2026 at 23:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Delivery Team Trainer – Hartlepool

Help new Evri couriers get started with local support!

We’re hiring Fixed Term Delivery Team Trainer's at our Hartlepool Delivery Unit to help new self-employed couriers feel confident from Day 1.

This role is ideal if you’re local to Hartlepool, confident using smartphone apps and enjoy helping people.

Pay: £28000 plus benefits
Location: Hartlepool
Hours: Full-time hours any 5 days over 7 Monday to Sunday
Start date: Immediate starts through to Jan 2027
Contract: Fixed term, full time contracts.

What you’ll do as a Delivery Team Trainer

You’ll be the friendly face who helps new couriers get off to a strong start.

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

You don’t need courier experience if you have the right attitude and confidence with people. This could suit you if you have experience in:

• Customer service, retail or hospitality.
• Warehouse, logistics or delivery environments.
• Training, coaching, mentoring or team support.
• Helping people use apps, phones or workplace systems.
• Local part-time work where reliability matters.

You’ll need to be:

• Confident using smartphones and apps.
• Friendly, patient and clear when explaining things.
• Organised and able to support more than one person at a time.
• Reliable and able to attend the Delivery Unit at agreed times.
• Comfortable in a fast-moving operational environment.
• Local to Hartlepool or able to travel there easily.

What we offer

• Training and guidance before you support new couriers.
• A practical, people-focused role where no two days are the same.
• Valuable experience in onboarding, coaching, operations and logistics.
• The chance to make a visible difference to new courier confidence and Day 1 success.

Every successful courier starts somewhere, and you'll be the person helping them take that first step. If you're passionate about people, love helping others develop confidence, and want a role where you can see the impact of your work every day, we'd love to hear from you.

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.