Delivery Team Trainer

Evri; Throckley; On-site; GBP 23,800 - 32,200; Full time

Job summary

Evri Group is seeking a Delivery Team Trainer at Newburn Delivery Unit to help new self-employed couriers start confidently from day one. This fixed-term, full-time role focuses on onboarding, coaching and practical guidance to run deliveries smoothly.

You’ll train couriers on the delivery app, explain scanning and loading procedures, and connect them with local partners such as EVRi Business Partner and Territory Manager. Travel to nearby hubs may be required.

Qualifications

• Experience in customer service, hospitality or retail is valuable.
• Able to train, coach and support others effectively.
• Comfortable using smartphones and delivery apps.

Responsibilities

• Welcome new self-employed couriers at the Delivery Unit.
• Set up and use the courier delivery app with new staff.
• Show how to scan, load and prepare deliveries.
• Introduce key local contacts, including EVRi Business Partner and Territory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise initial parcel loads to build confidence.
• Provide positive coaching throughout onboarding.

Skills

Customer service

Training/Coaching

People skills

Smartphone apps

Reliability

Job description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Delivery Team Trainer – Newburn

Help new Evri couriers get started with local support!

We’re hiring Fixed Term Delivery Team Trainer's at our Newburn Delivery Unit to help new self-employed couriers feel confident from Day 1.

This role is ideal if you’re local to Newburn, confident using smartphone apps and enjoy helping people.

Pay: £28000 plus benefits
Location: Newburn
Hours: Full-time hours any 5 days over 7 Monday to Sunday
Start date: Immediate starts through to Jan 2027
Contract: Fixed term, full time contracts.

What you’ll do as a Delivery Team Trainer

You’ll be the friendly face who helps new couriers get off to a strong start.

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

You don’t need courier experience if you have the right attitude and confidence with people. This could suit you if you have experience in:

• Customer service, retail or hospitality.
• Warehouse, logistics or delivery environments.
• Training, coaching, mentoring or team support.
• Helping people use apps, phones or workplace systems.
• Local part-time work where reliability matters.

You’ll need to be:

• Confident using smartphones and apps.
• Friendly, patient and clear when explaining things.
• Organised and able to support more than one person at a time.
• Reliable and able to attend the Delivery Unit at agreed times.
• Comfortable in a fast-moving operational environment.
• Local to Newburn or able to travel there easily.

What we offer

• Training and guidance before you support new couriers.
• A practical, people-focused role where no two days are the same.
• Valuable experience in onboarding, coaching, operations and logistics.
• The chance to make a visible difference to new courier confidence and Day 1 success.

Every successful courier starts somewhere, and you'll be the person helping them take that first step. If you're passionate about people, love helping others develop confidence, and want a role where you can see the impact of your work every day, we'd love to hear from you.

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.