Delivery Team Trainer

Evri; Scunthorpe; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Training provided

On-the-job coaching

Impactful onboarding experience

Job summary

Evri Group in Scunthorpe is hiring Fixed Term Delivery Team Trainers to help new self-employed couriers feel confident from Day 1 at the Delivery Unit. You’ll welcome couriers, show them how to use the courier app, and support onboarding with practical coaching.

We’re looking for people local to Scunthorpe with a friendly, patient approach and the ability to handle a fast-moving environment. This full-time role starts immediately through to Jan 2027.

Qualifications

• Local to Scunthorpe or able to travel there easily.
• Experience in customer service, retail or hospitality.
• Comfortable using apps and smartphones.

Responsibilities

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the Evri Business Partner and Territory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

Skills

Customer service

Training

Coaching

People skills

Smartphone apps

Job description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Delivery Team Trainer - Scunthorpe

Help new Evri couriers get started with local support!

We’re hiring Fixed Term Delivery Team Trainer's at our Scunthorpe Delivery Unit to help new self-employed couriers feel confident from Day 1.

This role is ideal if you’re local to Scunthorpe , confident using smartphone apps and enjoy helping people .

Pay: £30 000 plus benefits Location: Scunthorpe
Hours: F ull-time hours any 5 days over 7 Monday to Sunday Start date: Immediate starts through to Jan 2027 Contract: Fixed term , full time contracts .

What you’ll do as a Delivery Team Trainer

You’ll be the friendly face who helps new couriers get off to a strong start.

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager .
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

You don’t need courier experience if you have the right attitude and confidence with people . This could suit you if you have experience in:

• Customer service, retail or hospitality.
• Warehouse, logistics or delivery environments.
• Training, coaching, mentoring or team support.
• Helping people use apps, phones or workplace systems.
• Local part-time work where reliability matters.

You’ll need to be:

• Confident using smartphones and apps.
• Friendly, patient and clear when explaining things.
• Organised and able to support more than one person at a time.
• Reliable and able to attend the Delivery Unit at agreed times.
• Comfortable in a fast-moving operational environment.
• Local toScunthorpe or able to travel there easily.

What we offer

• Training and guidance before you support new couriers.
• A practical, people-focused role where no two days are the same.
• Valuable experience in onboarding, coaching, operations and logistics .
• The chance to make a visible difference to new courier confidence and Day 1 success.

Every successful courier starts somewhere , and you'll be the person helping them take that first step. If you're passionate about people, love helping others develop confidence, and want a role where you can see the impact of your work every day, we'd love to hear from you.

Everyone Belongs at Evri Group

We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.