Delivery Team Lead - HGV/Van Ops & Customer Excellence

Selco; Writtle; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

EarlyPay

Job summary

Selco Builders Warehouse is seeking a Delivery Supervisor to lead a busy team of HGV & Van Drivers, Pickers and Loaders. You will plan outbound deliveries, ensure orders are delivered on time, and coach colleagues to maintain safe, accurate loading practices.

You’ll work with branch teams to meet targets, improve customer service, and support day-to-day operations as the most senior on duty when required. 37.5 hours per week.

Qualifications

• Experience leading a multi-disciplinary delivery team.
• Strong focus on safety, quality and customer service.
• Proven ability to improve performance and drive KPIs.

Responsibilities

• Lead and develop a high-performing delivery team of drivers and pickers/loaders.
• Plan and manage outbound deliveries to meet on-time, in-full targets.
• Coach the team to load, pick and load orders safely and accurately.
• Manage delivery performance, including driver behaviours, compliance, damage and cost controls.
• Maintain a safe, compliant working environment and optimise capacity.
• Drive customer service, sales opportunities and loyalty.

Skills

Team leadership

Customer service

Health & safety

Performance coaching

Delivery planning

Job description

Selco Builders Warehouse is seeking a Delivery Supervisor to lead a busy team of HGV & Van Drivers, Pickers and Loaders. You will plan outbound deliveries, ensure orders are delivered on time, and coach colleagues to maintain safe, accurate loading practices.

You’ll work with branch teams to meet targets, improve customer service, and support day-to-day operations as the most senior on duty when required. 37.5 hours per week.