Delivery Support Specialist - Driver's Mate (Early Starts)

Dunelm; United Kingdom; Remote; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Sharesave

Cycle to work

Employee discount

Job summary

Dunelm is seeking a reliable Drivers Mate to join our Home Delivery Network in the United Kingdom. You’ll assist drivers and engage with customers, with early starts and a typical return to base by 5pm.

The role offers a rolling rota with a mix of long and short weekends, designed for work-life balance. You’ll contribute to safe deliveries while maintaining high customer service standards and supporting warehouse teams.

Qualifications

• Previous distribution experience.
• Excellent PDA/Phone skills.
• Experience dealing with both customers and drivers in a clear and calm manner.
• Ability to adapt to changing business needs in a positive way.

Responsibilities

• Contributing to the overall customer experience, via effective communication and displaying outstanding levels of customer service.
• Time keeping is key to ensure the customers have a great experience.
• Use of PDA (phones) to call and communicate to our customers in a friendly and professional manner.
• Helping the delivery drivers with reversing and banksman to ensure we and 3rd parties are always safe.
• Adhering to health & safety regulations within the working environment.
• While delivering, the customer experience is key, to ensure we offer our services such as “Room of Choice” and “Taking the packaging away”.
• Assisting the Warehouse / Office teams with loading / unloading or any reasonable request.
• The rotas we work give you long and short weekends on a rotation.

Skills

PDA skills

Customer service

Communication

Flexibility

Job description

Dunelm is seeking a reliable Drivers Mate to join our Home Delivery Network in the United Kingdom. You’ll assist drivers and engage with customers, with early starts and a typical return to base by 5pm.

The role offers a rolling rota with a mix of long and short weekends, designed for work-life balance. You’ll contribute to safe deliveries while maintaining high customer service standards and supporting warehouse teams.