Delivery Assistant: Elevate the Customer Experience

Dunelm; Dartford; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

Sharesave scheme

Cycle to work

15% discount on Dunelm products

Job summary

Dunelm is seeking a reliable, hands-on Drivers Mate to join our Home Delivery Network. You’ll support drivers, help with loading and unloading, and ensure customers receive a friendly, on-time service.

Early starts are possible, but you’ll usually be back at base by 5pm. The role focuses on delivering a positive customer experience, using a PDA to communicate with customers, and helping with room of choice services and packaging removal.

Qualifications

• Previous distribution experience.
• Excellent PDA/Phone skills.
• Experience in dealing with both customers and drivers in a clear and calm manner.
• Ability to build effective working relationships with different colleague groups.
• Ability to adapt to changing business needs in a positive way.
• Being flexible in your approach and able to adjust to the needs of the business when required.

Responsibilities

• Contributing to the overall customer experience, via effective communication and displaying of outstanding levels of customer service.
• Time keeping is key to ensure the customers have a great experience.
• Use of PDA (phones) to call and communicate to our customers in a friendly and professional manner.
• Helping the delivery drivers with reversing and banksman to ensure we and 3rd parties are always safe.
• Adhering to health & safety regulations within the working environment.
• While delivering, the customer experience is key, to ensure we offer our services such as “Room of Choice” and “Taking the packaging away”.
• Assisting the Warehouse / Office teams with loading / unloading or any reasonable request.
• The rotas we work give you long and short weekends on a rotation.

Skills

Distribution experience

PDA/phone skills

Customer and driver communications

Team relationship building

Adaptability

Flexibility

Job description

Dunelm is seeking a reliable, hands-on Drivers Mate to join our Home Delivery Network. You’ll support drivers, help with loading and unloading, and ensure customers receive a friendly, on-time service.

Early starts are possible, but you’ll usually be back at base by 5pm. The role focuses on delivering a positive customer experience, using a PDA to communicate with customers, and helping with room of choice services and packaging removal.