Delivery Station Supervisor

JD.COM; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

JD.COM is looking for an Operations Supervisor to oversee daily operations at a delivery station in Bristol, UK. You will lead a team to ensure efficient package processing and maintain high safety and quality standards.

Key responsibilities include supervising delivery associates, managing package flow, monitoring performance, and implementing corrective actions as necessary. Ideal candidates possess experience in logistics supervision and a strong understanding of operational processes.

Qualifications

• Proven experience in a supervisory or leadership role within logistics or delivery.
• Strong understanding of logistics processes including sorting and dispatching.
• Ability to analyze data and make data-driven decisions.

Responsibilities

• Supervise and motivate a team of delivery associates.
• Manage daily inbound and outbound package flow.
• Monitor and optimize station performance.
• Implement and enforce safety and quality standards.
• Troubleshoot operational issues.
• Conduct regular inventory checks.
• Communicate effectively with stakeholders.
• Prepare performance reports.

Skills

Supervisory experience

Logistics processes understanding

Leadership skills

Data analysis

Warehouse management systems

Communication skills

Flexible hours

Education

Bachelor's degree in Logistics or related field

Tools

Warehouse Management Systems (WMS)

Job description

About JINGDONG Logistics

JINGDONG Logistics (JD Logistics), part of JD.com, is a leading technology‑driven supply chain and logistics solutions provider.

It offers end‑to‑end logistics services powered by automation, smart fulfillment, and data intelligence.

JD Logistics operates a global network, including warehouses, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain and cross‑border operations, ensuring speed, reliability and precision.

Job Summary

Oversee daily operations of a delivery station, ensuring efficient and timely processing and dispatch of packages for JD.COM INTERNATIONAL UK LTD. This role involves leading a team to meet operational targets and maintain high standards of safety and quality.

Job Responsibilities

• Supervise and motivate a team of delivery associates and warehouse staff, including training, performance management, and scheduling.
• Manage daily inbound and outbound package flow, ensuring accurate sorting, scanning, and loading processes.
• Monitor and optimize station performance against key metrics such as on‑time delivery, package handling efficiency, and safety compliance.
• Implement and enforce company policies and procedures, including safety regulations, quality control standards, and operational guidelines.
• Troubleshoot operational issues and implement corrective actions to minimize disruptions and improve workflow.
• Conduct regular inventory checks and maintain accurate records of package movement and equipment.
• Communicate effectively with internal stakeholders and external partners to resolve issues and ensure smooth operations.
• Prepare and present performance reports to management, identifying areas for improvement and proposing solutions.
• Maintain a clean, organized, and safe working environment within the delivery station.

Job Qualifications

• Proven experience in a supervisory or leadership role within a logistics, warehousing, or delivery operation.
• Strong understanding of logistics processes, including sorting, scanning, and dispatching.
• Excellent leadership and team management skills, with the ability to motivate and develop staff.
• Demonstrated ability to analyze data, identify trends, and make data‑driven decisions to improve operational efficiency.
• Proficiency in using warehouse management systems (WMS) and other relevant software.
• Strong communication and interpersonal skills, capable of interacting effectively with diverse teams and stakeholders.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by operational needs.
• A commitment to safety and quality, with knowledge of health and safety regulations.
• Valid Driver's license (preferred).
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).

EEO Statement

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.