Delivery Station Liaison Agent, (Fixed Term Contract)

ENGINEERINGUK; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Delivery Station Liaison Agent, where you'll play a crucial role in ensuring customer satisfaction and smooth logistics operations. In this dynamic position, you'll handle customer queries, solve delivery issues, and collaborate with various teams to enhance the delivery experience. Your problem-solving skills and customer service expertise will be vital in maintaining operational efficiency. This role offers a unique opportunity to work at the heart of logistics, making a real impact on customer satisfaction and operational success.

Qualifications

• Experience handling customer queries via phone and email.
• Proficiency in problem-solving related to customer or internal processes.

Responsibilities

• Place outbound calls to customers to resolve delivery issues.
• Maintain records of customer queries and resolutions.

Skills

Customer Service

Problem-Solving

Administrative Support

Communication

Job description

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View more categories | View less categories | Sector: Transport and Logistics | Contract Type: Permanent | Hours: Full Time

DESCRIPTION

Amazon's Delivery Station Liaison Agents are in direct contact with our customers, ensuring missed deliveries are successfully completed and customer queries are handled effectively. Your ability to respond quickly and implement solutions will help keep this vital part of Amazon's operations running smoothly.

Key job responsibilities

1. Place outbound calls to customers
2. Investigate and resolve delivery issues, collaborating with Amazon logistics and delivery partners as needed
3. Maintain records of customer queries and resolutions daily, weekly, and monthly
4. Follow Standard Operating Procedures and ensure customer data security
5. Assist with internal communications, including giving presentations and contributing to continuous improvement initiatives

A day in the life

Based at one of our last-mile delivery warehouses, you'll be in contact with our warehouse, associates, delivery partners, and customers. You'll inform delivery partners of rescheduled deliveries, resolve delivery issues promptly, and ensure a great customer experience without direct contact.

Working at the heart of Amazon's logistics, you'll develop expertise in logistics and customer service, leveraging your understanding of our supply chain and local delivery connections.

About the team

Our Delivery Service Liaison (DSL) team helps customers with last-mile deliveries, facilitating redeliveries and investigating cases where drivers cannot find an address. We work closely with delivery station colleagues and partners worldwide.

DSL agents possess both customer service and logistics expertise and collaborate with multiple Amazon teams to ensure parcels reach customers successfully.

Basic qualifications

• Experience handling customer queries via phone and email
• Experience in administrative support roles involving collaboration with teams
• Problem-solving skills related to customer or internal process issues
• Proficiency in the local language

Note: This position is a 12-month fixed-term contract.

Preferred qualifications

• Experience communicating with senior colleagues
• Experience in fast-paced environments

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