Delivery Station Liaison Agent

ENGINEERINGUK; Weybridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated Delivery Station Liaison Agents to enhance customer satisfaction through effective communication and problem resolution. In this pivotal role, you will engage directly with customers, ensuring timely deliveries and addressing queries with professionalism. Your expertise in logistics and customer service will be essential in maintaining smooth operations and fostering positive relationships. Join a dynamic team that thrives on collaboration and innovation, where your contributions will directly impact customer experiences and operational efficiency.

Qualifications

• Experience handling customer queries via phone and email.
• Proficiency in problem-solving related to customer issues.

Responsibilities

• Place outbound calls to customers and resolve delivery issues.
• Maintain records of customer queries and ensure data security.

Skills

Customer Service

Problem-Solving

Administrative Support

Communication Skills

Job description

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View more categories | View less categories | Sector: Transport and Logistics | Contract Type: Permanent | Hours: Full Time

Job Description

Amazon's Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully completed and customer queries are handled effectively. Your ability to respond quickly and implement solutions will help keep this vital part of Amazon's operations running smoothly.

Key Responsibilities

1. Place outbound calls to customers
2. Investigate and resolve delivery issues, collaborating with Amazon logistics and delivery partners
3. Maintain records of customer queries and resolutions
4. Follow Standard Operating Procedures and ensure data security
5. Assist with internal communications, including presentations and continuous improvement initiatives

A Day in the Life

You will be based at a last-mile delivery warehouse, working closely with the warehouse, delivery partners, and customers. Your role involves guiding delivery rescheduling, resolving delivery issues promptly, and ensuring a great customer experience.

Develop logistical and customer service expertise, connecting with customers daily and leveraging your understanding of Amazon's supply chain and local delivery connections.

About the Team

The Delivery Service Liaison (DSL) team helps facilitate last-mile deliveries, focusing on error resolution and failed deliveries. We work in last-mile delivery sites worldwide, collaborating with colleagues and partners to ensure parcels reach customers.

DSL agents possess both customer service and logistics expertise and may also include managerial roles supporting regions and countries. Our common goal is to deliver parcels into customers' hands efficiently.

Basic Qualifications

• Experience handling customer queries via phone and email
• Experience in administrative support roles involving collaboration
• Problem-solving skills related to customer issues or internal processes
• Proficiency in the local language

Preferred Qualifications

• Experience communicating with senior colleagues
• Professional experience in fast-paced environments

Amazon is an equal opportunity employer that values diversity and prioritizes privacy and data security. For accommodations during the application process, visit this link.