Delivery Station Liaison Agent

TN United Kingdom; Reading; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a leading delivery service, where you'll play a crucial role in ensuring customer satisfaction. As a Delivery Station Liaison Agent, you'll directly interact with customers, addressing their queries and resolving delivery issues efficiently. This position offers a unique opportunity to work in a fast-paced environment, collaborating with various teams to enhance service quality. If you're passionate about customer service and thrive in a collaborative atmosphere, this role is perfect for you. Be part of a mission-driven team focused on delivering excellence and maintaining customer trust.

Qualifications

• Experience handling customer queries via phone and email.
• Strong problem-solving skills for customer and internal issues.

Responsibilities

• Place outbound calls to customers to resolve delivery issues.
• Maintain records of customer interactions and assist with internal communications.

Skills

Customer Service

Problem-Solving

Communication

Administrative Support

Job description

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Job Overview

Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring successful delivery of missed packages and handling customer queries effectively. Your ability to respond quickly and implement solutions will help keep this vital part of Amazon’s operations running smoothly.

Key Responsibilities

1. Place outbound calls to customers
2. Investigate and resolve delivery issues, collaborating with Amazon logistics and delivery partners as needed
3. Maintain records of customer interactions and progress
4. Follow Standard Operating Procedures and ensure data security
5. Assist with internal communications, including presentations and contributing to continuous improvement initiatives

A Day in the Life

You’ll work at a last-mile delivery warehouse, coordinating with the warehouse, associates, delivery partners, and customers. You will inform delivery partners about rescheduling deliveries and resolve delivery issues promptly to ensure a positive customer experience.

About the Team

Our mission is to be Earth’s most customer-centric company. We are an inclusive team committed to high standards of service and trust. The team operates across various delivery sites in the UK, focused on providing first-class delivery service and maintaining customer trust.

Basic Qualifications

• Experience handling customer queries via phone and email
• Experience in administrative support roles involving collaboration
• Problem-solving skills related to customer or internal process issues
• Proficiency in the local language

Preferred Qualifications

Preferred qualifications are not mandatory but include:

• Experience communicating with senior colleagues
• Professional experience in fast-paced environments