Delivery Route & Account Care Specialist

GI Group Main Account; Redhill; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Training on systems

Collaborative team environment

Clear performance measures with 管理团队的支

Job summary

Gi Group Holdings Recruitment Limited is seeking a proactive Customer Contact Adviser to manage a portfolio of customer accounts and driver routes, delivering excellent service and supporting operations. You will build strong relationships, make inbound and outbound calls, process orders and route data, and collaborate with drivers to ensure accurate deliveries and schedules.

If you're customer-focused, organised and comfortable in a fast-paced environment where no two days are the same, we'd

Qualifications

• Previous customer service experience (contact centre or similar environment advantageous).
• Good understanding of routes and geographical areas (or ability to learn quickly).

Responsibilities

• Build and maintain strong relationships with allocated customer accounts.
• Make outbound and inbound calls to customers, processing orders, exchanges and sanitisation.
• Accurately input and update all orders on system and ensure they are allocated to the correct delivery routes.
• Carry out daily route calls to customers, amending deliveries as required.
• Take ownership of customer queries, resolving them within agreed timescales.
• Work closely with drivers to maintain accurate route and customer data.
• Complete all administration tasks accurately and on time in line with procedures.
• Collaborate with colleagues across the business to maintain excellent working relationships.
• Ensure adherence to all Health & Safety requirements.

Skills

Customer service

Communication

Planning

Attention to detail

Resilience

Telephone manner

Teamwork

Tools

CRM systems

Job description

Gi Group Holdings Recruitment Limited is seeking a proactive Customer Contact Adviser to manage a portfolio of customer accounts and driver routes, delivering excellent service and supporting operations. You will build strong relationships, make inbound and outbound calls, process orders and route data, and collaborate with drivers to ensure accurate deliveries and schedules.

If you're customer-focused, organised and comfortable in a fast-paced environment where no two days are the same, we'd