Delivery Operations Lead — On-Time & Safe Performance

Selco Builders Warehouse; Bulwell; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse in the United Kingdom is seeking a Delivery Leader to manage and develop a high-performing team of drivers, pickers and loaders. You will plan outbound deliveries, ensure orders are on time and to quality standards, and coach staff to deliver excellent customer service.

You will monitor delivery performance, drive safety, and support branch operations as the senior on duty. A proactive, hands-on leader with a focus on efficiency and customer satisfaction is needed.

Qualifications

Responsibilities

• Leading and developing a high-performing delivery team, including HGV & Van Drivers and Pickers & Loaders.
• Planning and managing outbound deliveries to ensure orders are delivered on time, in full and to the right quality standards.
• Working alongside your team to pick and load customer orders safely and accurately.
• Managing delivery performance, including driver behaviours, compliance, damage and cost controls, to achieve agreed targets and KPIs.
• Ensuring effective delivery capacity and availability while maintaining a safe and compliant working environment.
• Driving excellent customer service and identifying opportunities to increase sales, profitability and customer loyalty.
• Coaching and supporting your team to build capability, take ownership and deliver consistently strong performance.
• Supporting the wider branch management team and taking responsibility for branch operations when acting as the most senior leader on duty.
• The working hours for this role are 37.5 per week.

Skills

Leadership

Delivery planning

Team management

Customer service

KPI management

Job description

Selco Builders Warehouse in the United Kingdom is seeking a Delivery Leader to manage and develop a high-performing team of drivers, pickers and loaders. You will plan outbound deliveries, ensure orders are on time and to quality standards, and coach staff to deliver excellent customer service.

You will monitor delivery performance, drive safety, and support branch operations as the senior on duty. A proactive, hands-on leader with a focus on efficiency and customer satisfaction is needed.