Delivery Manager (Training Events), ACTIVE TRAINING TEAM LIMITED

Guardian Jobs; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Enhanced sick pay

Health cash back plan

Employee assistance programme

Bike2Work scheme

Job summary

ATT is seeking a Delivery Manager to oversee the end-to-end delivery of immersive training events from our London head office, with international scope where needed. You will manage a small team, coordinate Centre- and Mobile-delivery operations, and ensure on-time, on-budget performance while maintaining high-quality standards.

You will partner across Commercial, Finance and Creative teams, produce client reports, and drive improvements to operational processes, always upholding ATT’s quality

Qualifications

• Minimum 3 years’ management experience in an operational, logistics or events role.
• Proven experience managing logistics for complex, multi-location or international events.
• Excellent leadership and people management skills, including demonstrable direct line management experience.
• Strong written communication skills, with the ability to produce accurate, professional client reports and correspondence.
• Proficient in Microsoft 365 including Outlook, Word, PowerPoint, Teams and SharePoint.
• Experience of creating event costings and budgets.
• Meticulous attention to detail with strong analytical skills and the ability to spot discrepancies.
• A calm, self-sufficient and dependable approach in a fast-paced creative environment.

Responsibilities

• Oversee daily delivery operations and resolve issues as they arise.
• Lead Training Delivery Coordinators and Production Leads.
• Monitor centre- and mobile-delivery operations to keep on time and within budget.
• Manage production administration and logistics across all trainings.
• Produce accurate client reports and KPI documentation.
• Collaborate with Commercial and Finance on quotes and post-delivery reviews.
• Drive continuous improvement across programmes and ISO 9001 documentation.

Skills

Management experience

Logistics

Leadership

Written communication

Microsoft 365

Budgeting

Analytical thinking

Calm under pressure

Tools

Microsoft 365 suite

Job description

Opportunity

We are currently seeking a Delivery Manager to oversee the delivery of our immersive training events. This is an exciting opportunity for someone looking to build on their career in event operations management working within a supportive, collaborative and fast-growing, values-led company.

We are currently seeking a Delivery Manager to oversee the delivery of our immersive training events. This is an exciting opportunity for someone looking to build on their career in event operations management working within a supportive, collaborative and fast-growing, values-led company.

The Role

As Delivery Manager, you'll oversee operational delivery for ATT’s mobile and centre programmes in the UK and internationally. Managing logistics, documentation, client reporting and cross-departmental communication to keep programmes running smoothly, on time, within scope, and within budget.

You'll manage a small team of Training Delivery Coordinators and Technical & Production Lead(s), overseeing operational quality and standards while continuously seeking opportunities for improvement.

Location

Based at our Head Office in South East London (with some travel to centres or deliveries as required and the opportunity to work from home 1 day per week)

Key Responsibilities to include (but not limited to):

Operational Oversight

• Manage and support to the Training Delivery Coordinators and Production Lead(s)
• Oversee daily delivery operations, resolving issues as they arise
• Identify workflow improvements and address operational gaps
• Participate in the out of hours rota, (a few days per month)

Centre-Based Deliveries

• Monitor the daily operations of each centre-based project
• Act as a key contact (with the assistance of the Cast and Crew Manager) for the on-site managers at our centres

Mobile Deliveries

• Oversee all mobile deliveries ensuring they run on time and within budget
• Lead the Mobile Delivery team on complex delivery arrangements
• Maintain effective live support channels for mobile teams

Administration & Reporting

• Manage production administration and logistics across all training deliveries
• Maintain accurate records and report against KPIs set by Head of Delivery
• Create and distribute monthly client reporting documents

Client & Commercial Liaison

• Partner with the Commercial Department from booking confirmation through to post-delivery
• Support the Finance and Commercial teams with client quotes
• Attend client meetings and deliveries as required
• Schedule client review meetings as required

Quality & Improvement

• Identify and drive improvement across all programmes
• Monitor delivery reports, flagging issues to the relevant departments.
• Maintain accurate, audit-ready documentation for ATT’s ISO 9001 quality system

What We’re Looking For

This opportunity might be for you if you’re someone who’s:

• Calm in a crisis – when a delivery hits a snag, you're the one quietly sorting it out, not sounding the alarm.
• Across it all, with the full picture in view – budgets, timelines, logistics, people – you keep them all in view and know exactly which one needs you first.
• Steady at the centre – with three direct reports and colleagues across the business coming to you for answers, you lead with a calm consistency that people trust.
• Always chasing "better" – you actively question where the workflow could be faster or more effective, and you follow it through
• Commercially savvy – you know great delivery and healthy margins go hand in hand, and you build both in from day one.
• A natural connector – you move easily between Commercial, Finance, Creative and on-site teams, making sure nothing falls through the cracks.

This role isn’t just about keeping the wheels turning, it's about making sure the whole machine runs better than it did yesterday. You'll be trusted with real operational judgement across centre and mobile deliveries, with the confidence to make decisions when things are moving fast.

Essential

• A minimum of 3 years’ management experience in an operational, logistics or events role.
• Proven experience managing logistics for complex, multi-location or international events/programmes.
• Excellent leadership and people management skills, including demonstrable direct line management experience within an organisation
• Strong written communication skills, with the ability to produce accurate, professional client reports and correspondence
• Proficient in Microsoft 365 including Outlook, Word, PowerPoint, Teams and SharePoint
• Experience of creating event costings and budgets.
• Meticulous attention to detail with strong analytical skills and the ability to spot discrepancies
• A calm, self-sufficient and dependable approach in a fast-paced creative environment

Desirable

• Background in live events, theatre, experiential learning or immersive training
• Experience managing KPIs, budgets and overall operational performance
• Experience working with large cohorts of freelancers
• Familiarity with ISO 9001 Quality Management or similar quality approach
• Experience working alongside or in support of a commercial or sales function
• Knowledge of international delivery logistics, including travel planning and visa requirements

Working for ATT

ATT exists to create a safer world through immersive learning experiences and the people who work here genuinely believe in the work we do.

Our values, Impact, Quality, Collaboration, Respect and Innovation are embedded in how we operate, how we make decisions and how we treat each other. Our standard is simple: Great Experiences, every client, every participant, every colleague, every time.

We are growing fast, which means real scope to shape how we do things and make your mark. If you want purposeful work and high standards, in a supportive and collaborative team, we'd love to hear from you.

Staff benefits include

• 25 days annual leave + bank holidays
• Enhanced sick pay
• Enhanced family pay
• Access to Health Cash back plan
• EAP (Employee assistance programme)
• Discounted Gym membership
• Bike2Work scheme
• Death in service cover
• Ongoing learning and development opportunities

Inclusion Statement

We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, identities, and experiences, including those from underrepresented groups.

We believe that diverse perspectives strengthen our work and enhance the quality of what we deliver. We are committed to fair and inclusive recruitment practices and to removing barriers that may disadvantage candidates.

If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.

Interview schedule (subject to change)

w/c 31st August - Screening calls

w/c 7th September - 1st round interviews

w/c 14th September - 2nd round interviews