Delivery Manager, Property

TN United Kingdom; Birmingham; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Delivery Manager to lead their Managed Legal Services team. This role involves managing a team of paralegals, ensuring top-tier service delivery, and enhancing operational efficiency. The ideal candidate will possess significant experience in alternative legal services and property-related matters, with a proven ability to influence stakeholders within a large commercial law firm. The company offers tailored career development, flexible working arrangements, and a supportive environment. Join this forward-thinking firm to make a meaningful impact in the legal sector.

Benefits

Flexible working arrangements

25 days annual leave

Contributory pension scheme

Death in service cover

Interest-free loans for season tickets

Qualifications

• Proven experience managing a high-performing team of legal professionals.
• Experience in alternative legal services and property-related matters.

Responsibilities

• Line manage a team of paralegals delivering legal services to clients.
• Supervise service delivery management support and resource planning.

Skills

Management of legal professionals

Property-related matters

Alternative legal services

Stakeholder influence

Performance metrics

Job description

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Vario is a market-leading alternative legal services provider within the law firm Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which includes Flexible Services, Consulting and Technology, Legal Project Management, and Managed Legal Services (MLS). This role is within our MLS team.

As the Vario team expands, we are recruiting a Delivery Manager to support our MLS Delivery teams in providing a world-class legal service to our practice groups and external clients. The role involves engaging with various sectors and groups, focusing on the development and well-being of our legal delivery teams and their capabilities. The successful candidate will:

1. Line manage a team of paralegals responsible for delivering work to both lawyers and external clients, including supervision, training, and development of direct reports.
2. Supervise the delivery of legal services to end users.
3. Provide service delivery management support on engagements as required, including resource planning, quality assurance, output/efficiency reviews, and progress reporting.
4. Continuously develop delivery models to ensure best-in-class service.
5. Build effective working relationships across relevant practice groups and sectors.
6. Collaborate with Resource Management to effectively allocate work, monitor, and manage capacity and workload levels.

Our standard working hours are 9:30 am to 5:30 pm; however, we are open to flexible working requests.

Candidate Overview

We are seeking candidates who ideally possess the following skills and experience:

• Experience working on property-related matters.
• Experience in alternative legal services.
• Proven experience managing a high-performing team of legal professionals.
• Experience delivering legal services in a high-volume, multi-location environment.
• Ability to influence stakeholders within a large commercial law firm to promote the benefits of alternative service delivery models.
• Significant experience working with performance metrics to ensure top-tier service delivery.

What We Offer

• Tailored career development and support within our award-winning team.
• Flexible working arrangements, including the possibility to work from home, subject to diary commitments.
• Carers’ leave (up to five paid days for caring responsibilities).
• 25 days of annual leave, with the option to purchase or roll over 5 days.
• Contributory pension scheme of up to 5%.
• Death in service cover (4 times base salary).
• Eligibility to apply for interest-free loans for season tickets, gym memberships, and rental deposits.