Delivery Manager - London & Kent

Serco; Bushey; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Delivery Manager to lead a high-performing team in facilities management. This exciting role involves overseeing repairs services, ensuring compliance with health and safety regulations, and driving operational excellence. You'll be responsible for managing budgets, enhancing service delivery, and creating a positive work environment for your team. If you are a results-driven leader with a passion for delivering high-quality services and making a real impact, this opportunity is for you. Join a forward-thinking organization that values innovation and collaboration.

Benefits

25 days annual leave

6% employee matched pension contribution

Single private medical cover

Life assurance 2 x annual salary

Qualifications

• Strong leadership and management skills to drive service excellence.
• Sound knowledge of repairs, maintenance services, and relevant regulations.

Responsibilities

• Manage all aspects of repairs service, ensuring compliance and performance.
• Lead a multi-disciplinary team and drive operational improvements.

Skills

Leadership

People Management

Performance Management

Budget Control

Service Improvement

Repairs and Maintenance Knowledge

Education

CIOB or RICS Professional Qualifications

Health & Safety Qualifications (NEBOSH/IOSH)

Tools

Microsoft Office

Job description

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Bushey - on site role, to cover 4 sites across London and Kent.

Permanent, Full time

Delivery Manager – Lead, Innovate, and Drive Excellence

Are you a dynamic and results-driven leader with a passion for delivering high-quality services? We are looking for a Delivery Manager who can take charge of a high-performing team, ensuring operational excellence, customer satisfaction, and value for money.

The Role

In this role, you will be responsible for managing all aspects of the repairs service, including out-of-hours support and subcontractor performance, while ensuring compliance with health and safety regulations. You will oversee budgets, drive efficiencies, and proactively implement business improvements, all while maintaining an exceptional standard of service.

With full accountability for operational management, you will monitor performance indicators, analyse trends, and take corrective action to continuously enhance service delivery. You will also be responsible for creating reports and presenting to both internal and external stakeholders.

Leading a multi-disciplinary team, you will create a positive and supportive working environment where individuals are motivated, developed, and empowered to succeed. You will also ensure the effective management of complex reactive repairs and voids maintenance, engage with customers transparently, and drive improvements through strong stakeholder collaboration.

Additionally, you will undertake the necessary training to become the Responsible Person for Legionella and asbestos compliance.

What You'll Bring

To succeed in this role, you should have sound knowledge of repairs and maintenance services, relevant regulations, and British Standards.

Strong leadership and people management skills are essential, along with experience in performance management, budget control, and service improvement. While professional qualifications such as CIOB or RICS are desirable, extensive experience in a comparable role is equally valuable. Proficiency in Microsoft Office, Health & Safety qualifications (NEBOSH/IOSH), and expertise in permit-to-work and risk assessments will also strengthen your application.

This is an exciting opportunity for a forward-thinking leader who thrives in a fast-paced environment and is ready to make a real impact. If you have the skills, experience, and drive to deliver excellence, we want to hear from you. Apply today!

What We Offer

• 25 days annual leave
• 6% employee matched pension contribution
• Single private medical cover
• Life assurance 2 x annual salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.