Delivery Manager - CRM Services

PayPoint plc.; Welwyn Garden City; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Delivery Manager for their CRM Services team. The role involves leading engineering teams, ensuring agile delivery, and managing stakeholder relationships. Candidates should have a strong technical background and experience in mentoring teams. The position offers hybrid work with various benefits.

Benefits

Holiday Purchase Scheme

Gym Memberships

Discounts

Pension

Private Medical

Electric Car Scheme

Life Assurance

Qualifications

• Experience managing multiple engineering teams.
• Strong technical background to challenge and assess technical plans.

Responsibilities

• Lead cross-functional engineering teams to deliver CRM platforms.
• Manage team members and ensure continuous improvement.

Skills

Scrum Master Certified

Technical Background

Mentoring

Stakeholder Management

Tools

Azure

Azure DevOps

Job description

Full details of the job.

Vacancy Details

• Vacancy Name: Delivery Manager - CRM Services
• Vacancy No: VN470
• Employment Type: Full-Time
• Business Name: PayPoint Network Ltd

Role Overview

Working within our CRM Services team, you will lead two cross-functional engineering teams to deliver and support our CRM platforms using DevOps principles. You will be adept at delivering complex IT change and removing barriers to delivery to create an environment in which the team can succeed. Your responsibilities include coaching team members, facilitating continuous improvement, and applying agile and DevOps techniques to focus on delivering value aligned with the product or transformation vision.

The Delivery Manager will handle all line management aspects, leading high-performance, motivated teams with engaged and excited members. The role involves close collaboration with Product Owners and business stakeholders to develop and communicate roadmaps and shared visions.

Key Responsibilities

DevOps Delivery

Accountable for delivering change and products using agile and DevOps principles through cross-functional teams. Responsible for delivery practices, output quality, and providing estimates and forecasts. Works with stakeholders to ensure roadmaps are understood and shared, and assumes Scrum Master responsibilities. Plans capacity and skills requirements proactively.

Line Management

Manages all team members, including contractors, with clear role profiles, regular discussions, and well-grounded appraisals. Provides oversight and mentoring to foster success.

Continuous Improvement

Ensures the team engages in continuous learning and feedback. Participates in the Delivery Manager community to share best practices and reapply skills.

Tools and Environment

Identifies necessary tools and environments to enable high performance.

Management Information

Provides regular performance reports against targets and budgets.

Stakeholder Management

Builds strong relationships across the organization, managing stakeholders effectively at various levels.

Candidate Requirements

• Scrum Master Certified or relevant experience
• Strong technical background to challenge and assess technical plans and issues
• Progression in a hands-on engineering career
• Experience managing multiple engineering teams, Salesforce, and cloud change/release management
• Ability to balance priorities and handle ambiguity
• Experience mentoring technical staff and leading cross-functional teams
• Senior stakeholder management experience
• Promotes continuous learning and team motivation

Desirable Skills

• Experience delivering IT change in payments processing
• Azure and Azure DevOps knowledge
• Familiarity with Product Ownership

Benefits

Remote (Hybrid) work with some travel to Welwyn Garden City. Benefits include holiday purchase scheme, gym memberships, discounts, pension, private medical, electric car scheme, life assurance, and more.

We are committed to fostering an inclusive culture where everyone can thrive and feel a sense of belonging.