Delivery Manager

Manchester Digital; London; Hybrid; GBP 61,000 - 71,000; Full time

Job summary

A leading government service organisation is looking for a Delivery Manager to join their cross-functional team in London. The successful candidate will play a key role in delivering user-centered services, promoting agile practices, and managing team dynamics to meet governmental objectives. This position offers a competitive salary in a flexible working environment with opportunities for personal development.

Benefits

Flexible hybrid working

Civil Service Pension

25 days annual leave, increasing to 30

In-year bonus scheme

Career progression and coaching

Employee assistance programme

Cycle to work scheme

10 learning days per year

Qualifications

• Experience leading high functionality multidisciplinary teams.
• Demonstrable track record in agile environment.
• Ability to manage risks and dependencies.

Responsibilities

• Create agile working environments and communicate team goals.
• Manage risks, issues, and dependencies in projects.
• Facilitate and improve delivery methods.

Skills

Agile practices

Team dynamics

Stakeholder management

Job description

Based on capability £56,070 - £61,793 (National) & £61,005 - £70,219 (London) . The base salary of this grade is £61,005 for London and £55,403 for other locations.
Published on

Full-time (Permanent) Based on capability £56,070 - £61,793 (National) & £61,005 - £70,219 (London) . The base salary of this grade is £61,005 for London and £55,403 for other locations.
Published on 4 June 2025 Deadline 16 June 2025

GOV.UK is currently one of the top 25 most visited websites in the UK, and it’s our responsibility to be iterating and improving all the time as technology and user needs change. This role includes opportunities to experiment with new technologies and platforms with the potential to transform how the public interacts with GOV.UK.

We’re looking for someone who has a track-record of leading successful user-centred, product delivery teams in an agile environment. You’ll be guided by the fundamental principles of putting user needs first, focusing on delivery and outcomes over process, and being open and collaborative.

You’ll be working in a growing cross-functional team. You’ll also be working with stakeholders both internal and across government to understand needs and to deliver new capability.

You’ll be core to making decisions that build a high performing team, adept at breaking down barriers for your team, and both planning at a higher level and getting into the details to make things happen when needed.

As a Delivery Manager, you’ll:

• create great agile working environments
• make sure teams and programmes understand their mission, vision and goals, and that these align across the organisation
• communicate and visualise progress towards these goals
• manage and address risks, issues and dependencies
• engage with key stakeholders on delivery progress and challenges
• continually improve delivery methods and approaches to team working
• encourage the team to be self-organising
• help teams organise themselves and plan their work, ensuring they deliver products and services that actually meet users’ needs
• help teams focus on defining and meeting agreed goals
• ensure teams clearly communicate their plans through recognised agile practices
• identify the people/skills/resources that teams need to deliver to the agreed goals
• facilitate an inclusive team environment where innovation and challenge are welcomed from all colleagues

Person specification

We’re interested in people who:

• using agile practices to ensure the iterative and timely delivery of products and services that serve real user needs
• facilitating effective workshops which give a voice to all participants and provide concrete outputs that enable delivery
• leading successful high functioning multidisciplinary delivery teams which are aligned to the organisation’s strategic priorities and the needs of stakeholders
• actively tackling impediments, risks and blockers, and communicating and escalating where necessary

The benefits of working at GDS

There are many benefits of working at GDS, including:

• flexible hybrid working with flexi-time and the option to work part-time or condensed hours
• a Civil Service Pension with an employer contribution of 28.97%
• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
• an extra day off for The King’s birthday
• an in-year bonus scheme to recognise high performance
• career progression and coaching, including a training budget for personal development
• a focus on wellbeing with access to an employee assistance programme
• job satisfaction from making government services easier to use and more inclusive for people across the UK
• advances on pay, including for travel season tickets
• cycle to work scheme and facilities
• access to an employee discounts scheme
• 10 learning days per year
• volunteering opportunities (5 special leave days per year)
• access to a suite of learning activities through Civil Service learning

Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility athttps://www.childcarechoices.gov.uk

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.

DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

Things you need to know

The standard selection process for roles at GDS consists of:

• a simple application screening process -We only ask for a CV and for you to answer 3 application questions.

In order to assist candidates with this role, we will be holding a virtual recruitment event onMonday, 9th June 2025 at 14:00 - 15:00to go through the role in more detail. If you are interested in joining this event please e-mail: [e-mail] and a member of the team will send you an invitation to the event.

Whilst we value the use of AI technology to enhance our daily work, we also value the personal touch and urge applicants to write responses without the use of AI to emphasise their own unique experiences.

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.

In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is:

• using agile practices to ensure the iterative and timely delivery of products and services that serve real user needs.

In the Civil Service, we useSuccess Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Profession Capability Framework for theDelivery Manager role:

• Agile and lean practices
• Making a process work
• Planning
• Team dynamics and collaboration

Recruitment Timeline

Virtual session: Monday, 9th June 2025 at 14:00 - 15:00

Sift commencing from Monday 16th June 2025

Panel interviews: starts from week commencing 23rd June 2025

Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

In January 2025, it was announced that the Government Digital Service (GDS) will move to the Department for Science, Innovation and Technology (DSIT) as a part of a machinery of government change.This change aims to bring together the digital transformation of public services into one central department, presenting exciting opportunities and positioning DSIT to lead the government’s digital agenda.

This role is in scope to transfer to DSIT when the machinery of government change takes place. As a result, if you are successful and appointed by Cabinet Office to this role before 1st June 2025, your role will transfer from Cabinet Office to DSIT at the time of the relevant machinery of government change taking place,. If your start date is after 1 June 2025, you will be appointed direct to DSIT and your appointment will be unaffected by the machinery of government change. We are currently consulting with our Trade Unions on which policies, terms and conditions will apply on transfer. The statement of changes applied to all other Cabinet Office staff will also apply to you if you are successful.”

We encourage you to apply and look forward to reviewing your application. We will keep you updated throughout the process.

Sponsorship

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact [e-mail] in the first instance.
If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: [e-mail] Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ.

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