Delivery Manager

Booker; Inverness; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in food and drink wholesale is seeking a manager in Inverness to lead a delivery department. The role involves ensuring operational efficiency, motivating teams, and maintaining high customer service standards. The ideal candidate will have extensive experience in transport management, strong communication skills, and a proactive approach to team performance and development.

Benefits

Colleague card with 10% off purchases

Tesco colleague discount card

Discounted car, pet, and home insurance

Free eye tests and discounts on glasses

Discounted RAC breakdown cover

Life assurance cover

Health and wellbeing support

Qualifications

• Experience in deliveries/transport management required.
• Ability to develop and challenge teams.
• Proactive, hands-on management style preferred.

Responsibilities

• Lead a team ensuring efficient, safe operation within legal constraints.
• Manage delivery costs and customer service standards.
• Collaborate with regional teams for operational strategy development.

Skills

Customer engagement

Team development

Communication

Planning and organization

Education

Management CPC qualification

Job description

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Booker • 19 Longman Drive INVERNESS • Apply by 13-May-2025

About the role

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for a manager who can lead a team to ensure the delivery department operates efficiently, safely, and within legal constraints, while providing excellent customer service. The ideal candidate will have experience in warehouse or transport management, a track record of motivating and developing teams, and a commitment to customer satisfaction.

What is in it for you

At Booker, we offer a great working environment and career progression opportunities, along with a comprehensive benefits package:

• A Booker colleague card with 10% off purchases, plus double discount events three times a year.
• After 3 months, a Tesco colleague discount card with 10-15% off at Tesco, plus discounts at Tesco Cafe and F&F.
• 10% off pay monthly & SIM deals with Tesco Mobile, with additional offers throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank.
• Free eye tests and discounts on glasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Discounted RAC breakdown cover.
• Access to exclusive deals and discounts, including a cycle-to-work scheme.
• Opportunity to join the Save As You Earn share scheme after 3 months.
• Retirement savings plan with company match.
• Life assurance cover.
• Health and wellbeing support, including Employee Assistance Programme and Virtual GP.
• Generous holiday packages.

Responsibilities

• Lead your team to ensure efficient, safe trading within legal constraints and high customer service standards.
• Manage delivery costs and customer charges to meet targets.
• Identify opportunities for efficiency improvements and set challenging goals.
• Understand the local market to provide excellent service and customer satisfaction.
• Manage team performance, engage with customers, and use feedback for service improvement.
• Collaborate with regional teams to develop and enhance operational strategies.

Requirements

• Experience and knowledge in deliveries/transport.
• Management CPC qualification.
• Experience managing warehouse operations.
• Strong customer engagement skills.
• Ability to develop and challenge teams.
• Talent development and motivation skills.
• Excellent communication and stakeholder influence.
• Effective planning and organization.
• A proactive, hands-on approach.

About us

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses nationwide. We operate over 190 cash and carry branches, distribution centers, and support sites across the UK.

We are committed to diversity, equity, and inclusion, welcoming all backgrounds and identities. We support flexible working arrangements to accommodate various life situations.