Delivery Manager

hiberus; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Permanent contract

Friendly culture

Flexible working hours

Digital disconnection

Training & learning

Hiberus University

Explosive growth opportunities

Job summary

hiberus is seeking a London-based Delivery Manager to lead service delivery, operational performance, and improvements of clients' digital channels, including websites, APIs, and integrations. The role requires a proactive approach to service ownership, risk management, and strong customer relationships to evolve digital platforms, with readiness to visit customer facilities at Heathrow twice weekly.

Join a fast-growing, global tech group offering a permanent contract, flexible hours, and a

Qualifications

• 7+ years of IT experience with leadership of Application Management or Digital Platform Services.
• Experience managing business-critical 24x7 services.
• Strong knowledge of ITIL processes including Incident, Problem, Change and Release Management.
• Positively seen experience with agile methodologies.
• Fluent English (C1 or above).
• Willingness to visit customer facilities at Heathrow airport 2 days/week.

Responsibilities

• Own overall service performance, delivery quality and stakeholder satisfaction.
• Serve as the primary point of contact between the customer and hiberus.
• Coordinate maintenance and operations with development and evolution teams.
• Lead BAU operations, governance and service reviews.
• Coordinate major incidents, escalations and service recovery activities.
• Manage demand prioritisation, delivery planning and resource allocation.
• Drive continuous improvement, innovation and debt reduction.
• Identify risks and improvement opportunities before impact.
• Ensure alignment between business priorities and delivery activities.
• Oversee mobilisation, transition, Early Life Support and knowledge transfer.
• Govern third-party vendors in the delivery ecosystem and monitor end-to-end performance.
• Monitor capacity, utilization and delivery efficiency metrics.

Skills

Leadership

ITIL

Service Delivery

Stakeholder mgmt

English Proficiency

London-based

Job description

We are a technology company built around a unique differentiator: HYPER-SPECIALIZATION.

Being part of hiberus means growth, passion for technology, a drive for innovation, a flexible and collaborative work environment, teamwork, learning, continuous development, motivation, and overcoming new challenges... and this is just the beginning.

We have a team of more than 4,700 professionals, 46 areas of specialization, and 35 development hubs across Spain, Europe, Latin America, the United States, and Africa. We are the leading privately owned technology company in Spain. Over the last four years, we have experienced exponential growth, doubling our business volume year after year. This has allowed us to establish ourselves as a key player within the Spanish technology ecosystem and remain competitive alongside international market leaders. We are redefining the global technology landscape!

We work hard to transform lives through technology, and we want you to join us as we continue to grow. If you are passionate about the IT world, enjoy staying up to date with the latest technologies, and are looking for a new professional challenge, keep reading. We're looking for you!

What are we looking for?

We are looking for an experienced London-based Delivery Manager to lead the service delivery, operational performance, and continuous improvement of our customers' digital channels, including websites, APIs, and associated integrations.

The role requires a proactive approach to service ownership, ensuring service quality, managing risks and opportunities, driving continuous improvement, and maintaining strong customer relationships to support the ongoing evolution of digital platforms.

We are looking for someone eager to contribute, make an impact, and continue growing alongside top professionals. But above all... at hiberus, we're looking for great people!

Some of your responsibilities

• Own overall service performance, delivery quality and stakeholder satisfaction.
• Become the primary point of contact between the customer and hiberus.
• Ensure the seamless coordination of both the maintenance and operations team, and the development and evolution team.
• Lead BAU operations, governance and service reviews.
• Coordinate major incidents, escalations and service recovery activities.
• Manage demand prioritisation, delivery planning and resource allocation.
• Drive continuous improvement, innovation and technical debt reduction initiatives.
• Proactively identify emerging risks, service degradation patterns and improvement opportunities before business impact occurs.
• Ensure alignment between business priorities, operational support and delivery activities.
• Oversee mobilisation, transition, Early Life Support and knowledge transfer activities.
• Coordinate and govern third-party vendors participating in the delivery ecosystem, ensuring end-to-end service performance.
• Monitor service capacity, utilisation and delivery efficiency metrics to ensure sustainable service performance.
• 7+ years of IT experience, including leadership of Application Management or Digital Platform Services.
• Proven experience managing business-critical 24x7 services.
• Strong knowledge of ITIL processes including Incident, Problem, Change and Release Management.
• Positively seen experience and knowledge with agile methodologies
• Experience working with executive stakeholders and governance forums.
• Strong commercial, planning and stakeholder-management capabilities.
• Fluent English (C1 or above).
• It is required to visit customer facilities in Heathrow airport 2 days/week.

What do we offer?

A permanent contract in a technology-focused company that is part of a large, stable, and growing group.

A close-knit, friendly environment. We're like one big family!

Work-life balance through flexible working hours and digital disconnection.

A true techie culture. We love staying connected to technology, tools, and the latest innovations.

Training! Whenever you want, you'll have access to a wide catalogue of learning opportunities tailored to your professional profile, interests, and industry trends. You'll also benefit from the full potential of Hiberus University and our partnerships with leading technology vendors.

At hiberus, we're experiencing explosive growth and we want you to be part of our team.